Citizenship Behaviors
Before entering a patient's room, we should always _____
What is knock and/or announce yourself before entering?
These individuals can be PX Champions
What is we are all PX Care Champions?
The "top box" patient response that would give us maximum credit for the survey question "During this hospital stay, how often did nurses listen carefully to you?"
What is "Always"?
When all employees within 5 ft of the patients room should respond to a call light or bed alarm
What is No Pass Zone?
True or False: Taking out the headphones is an example of NYP Citizenship Behaviors
What is True?
Using the patient's name, making eye contact, and engaging the patient in conversation about non-medical topics are part of this best practice
What is Creating Connections?
Patients 18 years and older, discharged to home get a
Who receives an HCAHPS survey?
NYP Westchester current HCAHPS score?
What is 4 Stars?
At NYP, it is important we greet every person. We should make eye contact within __ feet and smile and greet each other within __ feet.
What is 10? What is 5?
The triple A service recovery tool
What is Acknowledge, Amend, Apologize?
The two needs that the Responsiveness domain asks about where patients answer whether we provided assistance with as soon as they wanted it
What are call button and getting to the bathroom/using a bedpan?
Three steps to patient interactions
What are Greet, Explain, Close?
As employees, we always want to ask this question at the end of each encounter to close the loop
What is "Is there anything else I can do for you?"?
NYP Westchester's current HCHAPS score
What is 4 Stars?
The two elements that the Communication about Medicines domain ask about when it comes to giving patients new medicines
What are hospital staff telling you what the new medicine is for and hospital staff describing possible side effects in a way you could understand?
Name the 4P's
What are Pain, Position, Potty & Possessions?