New IHS PMAP Guidelines
This key PMAP practice is encouraged throughout the year—not just at appraisal time.
What is ongoing feedback?
This acronym refers to the system used to track employee performance and appraisals.
What is PMAP (Performance Management Appraisal Program)?
This is the best first step when you’re unsure which policy applies to a situation.
What is checking your supervisor or official guidance?
PCMH stands for this model of care that focuses on the whole patient.
What is Patient-Centered Medical Home?
This simple infection control practice is one of the most effective ways to prevent the spread of illness.
What is hand hygiene?
Under the new PMAP guidelines, performance expectations should be communicated at the beginning of this period.
What is the performance appraisal cycle (or performance period)?
This acronym stands for the agency within HHS responsible for providing health services to American Indians and Alaska Natives.
What is IHS (Indian Health Service)?
Policies and procedures exist primarily to ensure fairness, consistency, and this across the organization.
What is compliance?
A core goal of PCMH outpatient care is improving access, quality, and this.
What is patient experience (or patient satisfaction)?
GPRA measures are used to track and improve performance in this area.
What is healthcare outcomes (or quality performance)?
These define the major responsibilities and expectations an employee is evaluated on under PMAP.
What are critical elements?
This acronym refers to the federal system used to post and apply for government jobs.
What is USAJOBS?
This type of document explains how to carry out a policy step by step.
What is a procedure (or SOP)?
PCMH emphasizes care delivered by this type of group working together.
What is an interdisciplinary care team?
This patient safety action helps ensure the right patient receives the right care.
What is patient identification?
True or False: Under the new PMAP guidelines, employee performance discussions should be documented, even when things are going well.
What is True?
This acronym represents the department that oversees IHS.
What is HHS (U.S. Department of Health and Human Services)?
True or False: “That’s how we’ve always done it” is an acceptable substitute for following written policy.
What is False?
This PCMH principle focuses on addressing physical, behavioral, and social needs together.
What is whole-person (Holistic) care?
Infection control, patient safety, and GPRA measures all rely heavily on this for success.
What is consistent documentation (or accurate data)?
The new PMAP guidelines emphasize this shared responsibility between supervisors and employees for performance success.
What is two-way communication (or shared accountability)?
This acronym describes a required federal training that helps protect sensitive information and systems.
What is IT Security Awareness (or ISAT, if that’s what your office uses)?
This is what you should never do if you’re unsure about a policy.
What is guessing? 😅
Name one way PCMH outpatient care helps reduce emergency room visits.
What is improved access to primary care, better follow-up, or care coordination?
Name one example of a GPRA-related activity that supports patient safety or quality care.
Examples include screenings, immunizations, chronic disease monitoring, or follow-up care.