What is the ship that sails to the Bahamas every weekend year round?
What is the Norwegian Sky
100
What are the 2 stops on the 3 Day Sky Itinerary?
Nassau and Great Stirrup Cay.
100
The client ID is the same as?
Latitude Number
100
What is the purple screen?
Contacts
100
What is your Introduction (Exact and In Order)?
Hello ___, my name is ____, a Personal Cruise Consultant with Norwegian Cruise Line. Thank you for visiting our website, how may I help you plan your next Freestyle Vacation?
200
What is the newest ship in our fleet?
What is the Escape
200
How many port hours do guest have on the Hawaiian Itinerary?
Over 100.
200
To add notes to a reservation what button do you press on the dashboard?
Add comments.
200
A unique link related to a Contact where you will populate all information regarding the opportunity (cruise) you spoke to them about. Think of it as a file you are keeping about each cruise your guest is interested in.
What is a direct opportunity?
200
What is the most important step in the sales process?
Qualifying
300
Name the 2 complimentary dining options on the Breakaway Class Ships.
What is Taste and Savor
300
Name the 2 Embarkation ports for the 7 Day Western Mediterranean Itinerary.
Barcelona and Rome
300
Explain the process on how to add amenities.
Click add amenities on the dashboard; press save then add items, choose item, save again then take payment.
300
The screen where you populate all of the qualifying information and preferences about a contact.
What is the contact detail screen?
300
What is the most important pillar?
Attitude
400
Name all the ships in the Jewel Class.
Gem, Jewel, Jade and Pearl.
400
How many Cruise Tour options do we offer for Alaska? Name of the the Cruise Tours.