Essentials
When a new partner signs up on 9/15/20, the standard cost for a UNITE Pro (Advisor) User License will be _____.
What is $27.99?
Pro users can have up to 5 endpoints. Are the Mobile and Desktop apps considered endpoints?
What is YES?
Which license would you recommend for users who must be able to collaborate with co-workers, host virtual meetings, and need multiple devices?
What is Pro or Enterprise?
Most standard calling features (e.g. call transfer, call hold, busy lamp field) are included with UNITE Essentials, Pro and Enterprise licenses?
What is TRUE?
Call recording is included with only Enterprise licenses.
What is FALSE? Call recording is included with Essentials, Pro, and Enterprise. Call recording is available On Demand for Essentials.
Why would a partner go with an essentials license over a resource line?
What is Essentials license comes with 1 phone PLUS apps, unlimited calling, and AnyMeeting while Resouce Lines are more limited?
If a user needs to be able to annotate the screen during AnyMeetings, he/she must have an Enterprise license.
What is FALSE? Annotation is available to all Essential, Pro, and Enterprise users.
Which license would you recommend for a user who needs simply needs one phone, the Mobile app, and to host meetings with 3 participants?
What is the Essentials license?
Essentials, Pro and Enterprise licenses include voicemail transcription.
What is FALSE? Only Pro and Enterprise include VM transcription.
Business SMS is available to users with Essentials, Pro and/or Enterprise licenses?
What is FALSE? Only Pro and Enterprise include Business SMS.
Can an Essentials user have a phone in the office and run the Mobile app on his/her iPad?
What is YES? Essentials users are entitled to one phone and the Desktop and Mobile apps.
Explain the difference between SecuriSync packages for Pro and Enterprise.
What is there is no difference? Both Pro & Enterprise come with 10GB of SecuriSync.
I have a user that just needs to use the mobile app, they don't need a phone or AnyMeeting. They need to be able to communicate internally over chat and send SMS messages. What license would you recommend?
What is Pro? Pro and Enterprise both come with SMS, Essentials does not.
An end user needs to be able to transcribe (Any)meetings. Which license(s) would be appropriate?
What are Pro and Enterprise?
Standard Tiered Pricing for Pro licenses will be the same as the current tiered pricing (Tier 3: $20.75, Tier 2: $17.25, $15.25).
What is TRUE? Pro is the same price AND our AnyMeeting Packages have increased.
The Polycom VVX150 and Yealink T40 are free with the Essentials license. Can a partner simply purchase a Yealink T46S using the $85 rebate?
What is FALSE? While VVX150 and T40 are free with the Essentials license, they do not receive an $85 rebate to used towards any other phone.
What should you consider when deciding between proposing a Pro or Enterprise license for a user?
What are Integrations (Salesforce), Exchange Mailboxes, and AnyMeeting requirements?
Which license would you recommend for a highly collaborative user who needs to manage client accounts in Salesforce?
What is Enterprise?
It doesn't matter which NFR license-Essentials, Pro, or Enterprise-the partner selects because the cost is the same for all three.
What is FALSE? Essentials is $13.25, Pro is $15.25, and Enterprise is $19.25.
On a demo account, the Partner gets Unite Pro included. They have to pay for an Enterprise upgrade.
What is FALSE? The partner gets Unite Enterprise for FREE for three licenses. We want our partners to be able to demo all the features available.
Give an example of a use case for an Essential license?
What is Retail Worker or a 'basic' user that just needs the phone or softphone?
Why should I pick Pro for my customers when Essentials is a less expensive option?
What is more advanced calling features included, advanced integrations (SecuriSync, higher AnyMeeting capabilities), more options for free phones, $85 rebates, etc.?
I am a partner who runs a relatively small operation. We have a sales team, a support team, a billing team, a shipping team, plus the leadership team. They all function differently internally. What user license would you recommend for us?
What is mix and match? Answers may vary per team.
Should partners always select the Pro NFR license? Why or why not?
What is the partner should consider the requirements for the own company (e.g. Retail employee, Financial Advisor, Sales Director)?
Why did Intermedia decide to launch all these new packages? I just finished Certification and now I have to re-learn how to do everything!
Not all of our competitors allow mixing packages within an account so we’ve created a competitive advantage.
Customers and partners have been asking for a “PBX centric” package at a lower price; we're delivering it.
We truly care about our partners' feedback, and we believe this will help you be more competitive in an already competitive market.