Intro to LCL
What does FCR stand for?
First Call/Contact Resolution
What is PC Optimum?
PC Optimum is one of Canada's largest and most popular loyalty programs, operated by Loblaw Companies. It allows members to earn and redeem points across a wide range of purchases including groceries, pharmacy items, clothing, and fuel
How many points can the customer earn at SDM?
15 points per dollar
This Loblaw banner store is known for its budget-friendly prices and "Hauler" branding.
No Frills
This PC Financial product lets you earn PC Optimum points on every purchase, even outside Loblaw stores.
PC Financial Mastercard
What does SDM stand for?
Shopper's Drug Mart
How can I check my PC Optimum points balance?
You can check your points balance by logging into your account on the PC Optimum website or mobile app. You can also see your balance at the bottom of your receipt after making a purchase.
What is the equivalent dollar amount of 10,000 points?
$10
This store combines groceries, electronics, clothing, and household items under one roof and is a Loblaw banner.
Real Canadian Superstore
This no-fee digital banking account earns interest and PC Optimum points on everyday spending.
PC Money Account
What does CSAT stand for?
Customer Satisfaction
these are customers who uses PC Optimum™ mobile app and/or the PC Optimum™ website to manage their loyalty program.
Digital Customers
What is the minimum redemption the customer can do per transaction?
10,000 points/ $10
This Loblaw banner is a popular destination for beauty, health, and pharmacy needs.
Shoppers Drug Mart
What’s the annual fee for the PC Mastercard?
$120 annual fee
What kind of customer do you think shops at No Frills vs. Loblaws?
No Frills shoppers want low prices and essentials, Loblaws customers might want more variety or specialty items.
How many members does the PC Optimum program have?
18M members
What is the maximum redemption the customer can do per transaction?
500,000 points/ $500
This Loblaw banner store offers a wide selection of fresh produce and premium grocery items, often located in urban areas.
Loblaws
Which card gives the highest earn rate at Loblaw banner stores?
PC Insiders™ World Elite Mastercard® — 40 points per dollar.
What is Loblaw's mission?
Leading with purpose and helping Canadians Live Life Well®
Give 3 Loblaw websites that employ the PC ID as a login.
Joe Fresh, PC Express, Shopper's Drug Mart, PC Health
Last year alone, customers across Canada earned how many points?
1.2 Trillion points
This loyalty program is accepted across all Loblaw banner stores and lets you earn points on purchases.
PC Optimum
Which card earns 45 points per dollar at Shoppers Drug Mart?
PC® World Elite Mastercard®