mySME
GPS
Reccuring CC Payment
MIIM
A & G Compliance
100
Wizards, Browse Topics, Quick Links, Bulletin Board, Hot Link, Favorites, New & Updated
What is the seven solution topics of mySME?
100
3050
What is the template/letter number that we send from GPS
100
Recurring Credit Card Payment
What is RCC?
100
Member and Interaction Issue Management
What is what does MIIM stand for?
100
When the member expresses general dissatisfaction about the plan or service.
What is a Grievance?
200
Stay organized to find most needed bulletins
What is how favorites help agents?
200
MIIM
What is the system called to make GPS more user friendly?
200
20th of every month
What is the date that the members preium come out?
200
VCC Desktop
What is the location of where you will launch MIIM?
200
Hold time too long, Conformation number too long, Hold music, Methods of payment
What is what our department of CC ONLY agents file Grievances for?
300
It provides new information to date
What is Bulletin Board for?
300
To send letters for RRC.
What is the reason CC agents use GPS?
300
MYSME Recurrng Credit Card Payment Index
What is the job aid called to set up RCC?
300
New, Phone call
What is the first thing you click to start a call?
300
Over the phone
What is what should we enter for (Where) The member states that this occurred at the following location?
400
New & Updated
What is the topic that is most like bulletin board but houses most frequently utilized documents?
400
Citrix desktop, Saved in our favorites in IE, and MYSME.
What is the location on the computer of where you can find GPS
400
They will be notified and the payment will adjust.
What is what happens if the members payment increases if they have RCC?
400
Tier 1 Phone Comments
What is where do you document your call details?
400
Resolution
What is what do we offer to the member when they have a complaint?
500
7 days or most recent 20 displays
What is the number of days prior does new and updated keep information before it changes?
500
Web based application used across Medicare & Retirement to maintain customer information.
What is GPS?
500
VC Citidel
What is the name of the intent used to set up RCC
500
Wrap up
What is what intent will you use to complete the task?
500
UHC – Or the plan name
What is On the template, what should we enter for (Who) The main complaint is against?
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