4 elements of communication
The individual that is trying to communicate a message
Sender
The I in the basic communication model.
Information Gathering
Slang, 10 codes, police specific words to avoid.
Jargon
A communication barrier when you are not communicating face to face with someone
Phone, email, radio
have a nice day
The area surrounding that affects a way is sent or received.
Atmosphere
The R in the basic contact model
Resolution
Reacting to hot button issues.
vehicles/ boat/ snowmobile/ etc.
you share responsibility for the way that incidents are handled and for the outcomes of incidents
The individual who the sender is trying to communicate with.
Reciever
The O in the basic contact model.
Opening
when someone appears to comply, but gives the officer a false impression that they are being cooperative
Fight or flight fallacy
A barrier generated while working in the field
environmental factors
the cover officer must intervene and override the contact officer. The cover officer might do so by stopping the contact officer from his/her behavio
Contact officer override
Process between the receiver and message
The purpose of the Opening in the basic contact model.
To introduce yourself and explain the reason for contact.
Falling prey to presumed compliance.
Barriers generated by different eye contact, language, or body language
Cultural barrier
use of certain words or phrases to deflect the verbal remarks and to redirect the person’s attention away from his or her agenda, and back to yours
Deflection of verbal abuse
Process between the message and receiver.
Receiving
The purpose of the Resolution in the basic contact model.
When officers feel to busy or rushed to deal with a situation correctly.
Time constraints
Barrier generated by an individual with a cognitive issue.
Mental illness
Recognizing someone is emotionally struggling and identifying what they might be feeling
Emotionally labeling