Communication
How long do you have to respond to Ops when they sent you a shift?
24 hours
Where in DOMO can you find what a school purchased?
Account QuickView
If PD Record, does not have a PO, how many sessions can you deliver before we need to get the PO?
1
The App used to access DORY
CA_Pub
This person is the one you reach out to first when you are unable to make it to your shift
Manager
What is the best time to reach out to an educator to confirm shift?
2 weeks
Who can you contact to get a list of all owned accounts & sessions?
Ops and they can create you a SF report
If your district requests multiple PDS on 1 day, what should you do?
Contact your Ops partner & Manager to discuss options. Depending on the amount, may need VP Approval.
The tab a teacher needs to click to access Interactive Tutorials
Assess & Teach
An educator requests an onsite shift to be split over two days onsite, is this possible?
No
What do you do when your shift is in 2 days and the educator has not yet responded?
Call & make every attempt to speak to anyone
What do you do when you have a Dr. Appointment?
Reach out to Manager & block on calendar in Salesforce
How long is a complimentary leadership sessions be?
3 hours
This report could help me find out if a school/district has access to Magnetic Reading 3-5
Grade-Level Scaffolding
How many days can a virtual day be split into?
Two sessions over two weeks
When reaching out to an Ops owned account, who do you cc?
Ops, Sales & PSMs
What card in Domo can you I check my scheduling status?
2022-2023 Scheduling Status
What should you do if you session needs to be rescheduled?
Immediately chatter your PD Ops partner on the shift and have it moved back to planning.
Click here if you have a teacher who switched grade levels in the school year and can’t access his/her new grade’s content/reports
Profile
Should you go back and change a shift after final notes has been completed?
No
What should you include in your follow up email?
Agenda & Outcomes Achieved
What sessions would you use first on a PD Record?
Rollover
When does a session expire?
2 years from date of purchased (anything purchased after 11/1/2022)
Teacher states she can’t find the literacy tasks reports under reports. She is not clicking this.
Student
A district is out of PD days, but they want more support.
You will need to obtain a $0 and discuss with your IST