Geography
Math
Guess the Movie
50
100
100

Which ocean is the largest in the world?

Pacific Ocean

100

What is the value of pi rounded to the 2 decimal places?

3.14

100

A giant ship sinks after hitting an iceberg, and the two lovers experience a tragic fate

Titanic

100

MetLife honors a POA if the document clearly states the request applies to life insurance and includes a letter explaining why POA is being submitted. Which of the following is not allowed if the POA does not specifically permit insurance transactions?

  • Cancel policies
  • Changing the beneficiary
  • Alter coverage
  • None of the above
  • None of the above
100

What is the effective cancellation date for Term life insurance that is under payroll deduction?

  • Today’s date
  • Earliest paid thru date shown   in CBS
  • Last day of current month
  • First of the following month
  • Last day of current month
200

What is the longest river in the world?

Nile

200

How many degrees are in a right angle

90 degrees

200

"May the force be with you"

Star Wars

200

TRUE or FALSE: POA more than 5 years old requires an Affidavit of Attorney-in-Fact to be submitted to confirm validity of the power of attorney document.

  • TRUE
  • FALSE

true

200

Chris has life insurance thru Transit Employees' Health and Welfare Plan is calling to designate her beneficiary on file. What is the 1st action should the agent do?

  • Drive caller to the website in updating her beneficiary
  • Offer over the phone beneficiary update
  • Offer sending beneficiary designation form
  • All of the above

Drive caller to the website in updating her beneficiary

300

Which country is known as the Land of the Raising Sun?

Japan

300

How many edge does a cube have?

12

300

"To infinity and beyond"

Toy Story

300

All EXCEPT one are bank account numbers issue checks via vendor.

  • 955268086
  • 323364624
  • 477931054
  • 729960813
  • 729960813
300

Erica, who has portable term life insurance is calling to process one-time payment for her coverage. Now, aside from processing the one-time payment, what are the necessary information you should provide to the policy owner?

  • Advise the customer that the next billing cycle (next payment due) must be paid by check.
  • Advise reoccurring EFT must be set up to continue to do electronic payments which does waive all prior admin fees.
  • Advise caller that changes are allowed and will take place based on Next Bill Dt
  • Advise the customer that the next billing cycle (next payment due) must be paid by check. Customers cannot send a check for just the admin fee as it will be applied to the lines of coverage not the fee. One-time payment is NOT meant to be done monthly, advise reoccurring EFT must be set up to continue to do electronic payments which does waive all prior admin fees. Furthermore, educate caller of all payment options.
  • Advise the customer that the next billing cycle (next payment due) must be paid by check. Customers cannot send a check for just the admin fee as it will be applied to the lines of coverage not the fee. One-time payment is NOT meant to be done monthly, advise reoccurring EFT must be set up to continue to do electronic payments which does waive all prior admin fees. Furthermore, educate caller of all payment options.
400

What is the smallest country in the world by land area?

Vatican City

400

what is 25 + 50

75

400

A giant ape is taken from his island and brought to new york where he meets a tragic end

King Kong

400

When cancelling a GUL policy and MetLife drives the payroll, which statement is NOT TRUE?

  • Coverage will be canceled as of previous business day however for claim purposes the insured is still covered through the end of month.
  • Once cancellation is processed, any payroll deductions received not due to MetLife will be
  • refunded.
  • A cancellation letter and surrender check (if applicable) will be mailed.
  • Provide time expectancy for payroll cancellation
  • Coverage will be canceled as of previous business day however for claim purposes the insured is still covered through the end of month.
400

Agent Exequila received a call from a customer named Anne who has portable term life insurance asking her to reverse the cancellation of policy she requested last week as she change her mind and would like to keep her policy. What should Exequila do?

  • Tell customer that we can’t process reversal of cancellation of policy based on the legal disclaimer.
  • Process reversal of cancellation of policy via referral 
  • Refer caller to her employer
  • Transfer call to Escalation Team
  • Process reversal of cancellation of policy via referral 
500

What is the capital city of France?

Paris

500

How many side does a hexagon have?

6 sides

500

In a dystopian future, a man fights to survive in a world where the rich control everything, while a rebellion stirs

Hunger Games

500

What happens if security was not passed?

  • Document security was not passed.
  • Inform caller that request cannot be processed over the phone at this time and to send a written request.
  • Offer to provide general information.
  • Written request must be sent to P.O. Box 14069 Lexington, KY 40512 – 4402

Written request must be sent to P.O. Box 14069 Lexington, KY 40512 – 4402

500

What is the effective cancellation date for Term life insurance that is under payroll deduction?

  • Today’s date
  • Earliest paid thru date shown   in CBS
  • Last day of current month
  • First of the following month
  • Last day of current month
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