Essentials
The place to look for basic *daily* event info.
What is the Daily Events sheet.
The classroom number appears in these two places.
Where is
playbook and daily events sheet?
A coordinator can always be found here.
Where is
the front desk?
The first thing you do when things go wrong.
Try to fix it.
The instructor name and computer preference.
What is Madeline McNeely and DCE Laptop (Windows)?
One way to find the schedule for staff support.
What are...
The link in the Playbook
Your Google Drive
Your browser history
The instructor slides are usually found in the Google Drive folder. A link to the folder is found here.
Where is
the playbook?
This is where coordinators may communicate with us when they cannot find us immediately.
(Answer requires that you send a "test" message to the correct location.)
What is the
Slack channel #pdp-oncampus-support?
The first place to communicate issues within our team.
(Answer requires that you send a "test" message to the correct location.)
What is the #av-it-classroom-live-support channel on Slack?
What is "New Program Committee Brainstorming Session"?
The number of AV & IT staff scheduled at once.
One AV and one IT.
The designated staff eating location at One Brattle Square.
What is OBS room 202?
The Slack method you should NOT use when escalating issues.
What is Direct Message.
The day and start time of videography.
What is Tuesday, 11:30 AM?
The room number where equipment deployable equipment is stored (e.g. cables, laptops, dongle).
What is room
244?
This is the OBS Brattle Media office.
The PDP welcomes mid- and senior-level professionals in an executive classroom setting and requires this dress code.
What is business professional?
The location where participants find their wifi credentials.
What is the back of their nametags?
The whole system is frozen, your basic troubleshooting fails. Try this button as a last resort.
What is Hardware Reset?
Notify team whenever you do a hardware reset.
The classroom breakdown time on Day 1 and Day 2 and the reason for the difference.
What is 5:00 PM and 4:30 PM because on Day 1 there is a program reception?
The immediate and more permanent fixes for card or key access problems.
What is
ask PDP staff to let you in and
contact Britta for permanent fixes?
Don't lose these three items when doing PDP support, they are the essential items you'll need.
What are a nametag, keychain, and a device (to read the playbook and use Slack)?
This is when you can eat food from catering with fellow PDP staff.
has been served to participants?
Four places to check when audio is not working.
What is
Crestron last-selected audio,
Crestron mute,
Computer mute,
and Computer speaker selection?
The person scheduled for backup videography on day 2.
Who is GH (Gergana Hunt)?