These Customers receive unlimited overrides for the cycling season unless an emergency event is called.
What is PR/SER Customers.
100
Customer's requesting to be removed from PR on a non-event day and during event days should be warm-conferenced to?
What is Peakrewards/Honeywell Call Center
100
An override is not possible on emergency event days unless a _ exists.
What is a health concern/emergency.
100
A Customer calls to cancel their enrollment in Peakrewards during a cycling event. What systems do you use to log the interaction?
What is CCB and BBCS.
100
This system sends out pages to cycle the AC/water heaters switches and is also the same system used to process overrides.
What is YUKON.
200
PR/SER Customers are cycled at this level during Energy Savings Days.
What is 50%.
200
Name three ways that a Customer can request an override.
What is BGE call center, Peakrewards Call center and via the Peakrewards portal online.
200
What Customers will have unlimited overrides for 2016?
What is PR/SER Customers?
200
These Customer's are only cycled during Emergency Events.
What is PR ONLY Customers.
200
This Smart Energy Savers Program was established in 2008.
What is Peakrewards?
300
This is Lorena's favorite animal.
What is a panther or Leopard?
300
These 3 methods are used to communicate with Customers regarding notifications relating to SER and PR events.
What is Email, Phone, text.
300
This system is used by BGE CSRs to process cycling level changes and save interaction notes during event days.
What is BBCS?
300
This is the system used to record the Customer interaction with BGE call center when they're calling about peakrewards questions during a non event day.
What is CCB?
300
To log into this system, you will require your E/C# and windows password.
What is YUKON.
400
A Customer whose cycling level is 75% would received how much today credit for an entire cycling season?
What is $75.00.
400
A Customer is participating in peakrewards for the first time this year. They have chosen to cycle at 100%, what will be their TOTAL BONUS CREDIT for the season?
What is $100?
400
Two ways that a Customer can request to change their notification preferences related to PR/SER.
MDM will subtract these from each other to determine the Customers actual savings.
What is typical usage and Energy Savings day usage?
400
A customer's typical usage is 45 kwh, on the energy savings day they used 24 kwh. What will be their SER credit on their bill?
What is $26.25?
500
A PR/SER Customer earns $12.50 each month for their thermostat. On a recent energy savings day their savings were $15.25, how much credit will they be due?
What is $15.25?
500
BGE CSR's should use these 2 Customer Contact types to log Customer interactions in CCB related to PR/SER.
What is Peakrewards general inquiry and SERewards general inquiry?
500
An energy savings day occurs between these hours and an emergency event can be called before this time.
What is 1pm to 7pm and what is 3pm?
500
Which two events can SER SAM participate in during the summer months?
What is energy savings day and energy savings day w/ emergency event?
500
The day before an event Customers are generally contacted during these hours.