DSMT
How do you save a op code in dsmt?
Hit "Done"
Which thermostat do we install that requires batteries?
RTH
what is the PeakRewards hotline number?
1-888-309-7325
What PPE do we wear?
Boots, Safety Vest, Badge, Gloves, and Safety Glasses
What indicates a shed test on the new and old ac switch?
Old switch 1 red LED/light new ac switch's have 4 LED/lights
What Op code do you use for failed program in DSMT?
Op Fail Premise and call leadership
If the thermostat is blank where would you check for voltage?
At the subbase of the thermostat between R and C terminals.
How many devices can a customer have in connected rewards?
3
If you have 20 jobs today how many 360 trunk inspections should you do?
At least 21
What does it mean when there is no LED lights flashing from the switch?
No voltage or Permed out switch
What is the latest new required picture for DSMT?
Screenshot of the removed device in dsmt
If your replacing the thermostat with a TH thermostat for a heat pump system that is energized on heat where would the O/B wire go?
B wire terminal
How many times can a customer Opt out of a emergency event?
They can't opt out
Before you install a AC switch on a outdoor unit what is the first thing you should do?
Pull the disconnect and check for voltage at the contactor, check between L1 and L2, check L1 to ground, and check L2 to ground
What is the Op Code here?
What do you do when your serial/meter # for a device inspections does not match the serial/meter # in the work order notes?
Call leadership to confirm serial/meter # are correct at the premise
If there is a dual transformer and a wire module in the system what thermostat is not compatible?
Ecobee 3 lite
Can a customer be in Peak Rewards and Connected Rewards?
Noooooooo
What does think S.A.F.E stand for?
S: Stay out of the line of fire
A: Alignment
F: Footing
E: Eyes
What is the process you have to go through to install a AC switch on a communicating system?
First program the thermostat
Then pull ABCD block
Then Connect low voltage wiring (Either to UT/Il or R/Y2 or Util/Y2)
Connect high voltage wiring
Put ABCD block
Test out/shed test
What is the procedure for when you have a Hard Appointment Device Inspection/Service job and its raining outside?
1. Arrive to job and wait at least 5-10 minutes
2. Call leadership
3. Call Clear Result to have job rescheduled
4. Fill out Weather skip in smart sheets
When temperatures are below 50 degrees and you installed a new thermostat on a conventional split system how do you test ac?
1. walk outside and pull disconnect
2. Have thermostat call for cool
3. listen for the contactor to pull in/ Check for voltage between Y and C
4. Put disconnect back in when your done
What months do we now cycle our devices?
May - September
what are the 5 keys to safe driving?
1. Aim High In Steering
2. Get The Bigger Picture
3. Keep Your Eyes Moving
4. Leave Yourself An Out
5. Communication
What is cold load pick up?
The built in delay to allow the pressures in the system to equal/balance out before a heating/cooling call.