Effective Communication
Finish the sentence:
"It is important to provide details when communicating because..."
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Define verbal cue in your own words.
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Definition from textbook: using words.
Give me an example of a nonverbal cue show me what you would DO using body language to let the other person know you are ACTIVELY LISTENING.
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Textbook says...
- Head nod
- Eye contact
- Smiling
- Facing toward speaker
- Facial expression that shows interest
- Leans slightly foward
True or False: The majority of our communication (roughly 60-65%) is nonverbal.
True!
Define nonverbal cue in your own words.
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Definition from textbook: body language and facial expressions.
Give me an example of a verbal cue or show me what you would SAY to let the other person know you are ACTIVELY LISTENING.
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Textbook says...
- "Mhm"
- "Yes"
Which of the following is a primary component of active listening?
A. Planning your next response while the other person is still speaking.
B. Reflecting the speaker's feelings and summarizing their points.
C. Offering immediate solutions and advice to fix the problem.
D. Diverting the conversation to your own personal experiences.
B. Reflecting the speaker's feelings and summarizing their points.
Extra 100 points if you could tell me why this matters
Define ambiguous in your own words.
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Definition from textbook: uncertain or obscure.
Paraphrase the following sentence:
"Rebecca did everything she could to avoid telling her parents, but the guilt and lying started to eat her up."
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Receiving Skills refers to how to hear and correctly understand a message someone is sending us.
When you're confused after receiving a message, what should you do?
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Textbook says...
- Ask questions and ask for clarification
- Paraphrase the message to "sender" to see if you understood the message how they would like you to understand the message
Define communication in your own words.
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Definition from textbook: the act of expressing oneself in such a way that one is readily and clearly understood.
Give me three ways/examples on how to avoid a misunderstanding.
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Textbook says...
1. Ask questions
2. Paraphrase
3. Send the same message verbally and nonverbally
4. Be specific, provide the details needed for both (or all) people to understand the message correctly
Sending Skills refers to how to send a message clearly and accurately to someone else.
What's the best way to know that you have good sending skills?
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Textbook says...
- Providing specific details
- Knowing that listener understood your message
Define paraphrase in your own words.
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Definition from textbook: restatement of a message to clarify its meaning.
Which of the following is an example of ambiguity?
A. Water freezes into ice at zero degrees Celsius.
B. Visiting relatives can be boring.
C. The cat slept on the red sofa.
B. Visiting relatives can be boring.
This is because it doesn't give detail as to why visiting relatives is boring.