PECO and PORCH
Porch Concierge is open from __ to ___
7am to 10pm Est
Since its partnership Porch and PECO have assisted how many customers?
A) 70,000
B) 90,000
C) 110,000
D) 130,000
C) 110,000
Porch concierges can connect PECO customers with ____ major Internet Providers nation wide
All
Deliver the suggested Transfer Script
“Now that I’ve completed your order, I’m going to transfer you to Porch to further assist your move. Is that ok?”
How many hours can a customer save by using Porch?
3+ hours
What Porch Service can help customers clean gutters, trim tress, hang TVs and so much more?
Handyman
Porch and PECO have been Partnering together since
April of What year?
2019
Supervisors of the top 3 teams with the highest ____ for the month of October will receive 5,000 Acheivers pts.
Transfer Rate
In 2021 Porch added this handy coverage to our list of offerings and have since enrolled over 8,000 customers nationwide.
Renters Insurance
What is the Average CSAT (Customer Satisfaction) Score for PECO customers referred to Porch?
9.3/10
If a CSR has a Transfer rate of 35% for the month of October, how many Achiever Points will you receive?
3,000 which equals $30!
15% - 24% = 1,000 Achiever points
25% - 34% = 2,000 Achiever points
35% - 44% = 3,000 Achiever points
45% + = 4,000 Achiever points
This service provided by Porch is the 3rd most popular product offering to PECO customers.
Warranty
#1 - Internet
#2 - TV
#3 - Warranty
Give a rebuttal for a customer who says they are too busy to be transferred.
short hold times, call back, send form to Porch, give phone number.
How many Exelon OPCOs does Porch work with?
ALL of the Exelon OPCOS
- Comed
- BGE
- PECO
- PHI
Name 5 home services Porch can assist PECO customers with?
TV
Internet
Phone
Warranty
Insurance
Mail Forwarding
Contractors
Handyman