Volunteer Duties
Q: If a student looks very concerned about their studies, what approach can you use to use to help them? and how?
Active Approach
Q: When a student comes in for a resource assignment, you have to pass on their information to your manager.
True or False?
True
Q: Is becoming a mentor mandatory?
A: Yes
B. No
No, but highly encouraged
True or False
In most cases, the manager is supposed to approach the students during the shifts
False
Can you speak to students in a language other than English?
Why/Why not?
No, we want to be inclusive and speak in a language everyone understands
If a student asks for GPA boosters or which professor is better, what do you do?
A) Share which course or professor you found easy
B) Ask other PEs for their opinion
C) Refuse to answer
D) Guide them to Student Success Advisors
Guide them to Student Success Advisors
What basic information do you need to collect from the student and give to your manager?
A. Their full name, the course they came for, the subject you two discussed
B. Their full name, FIC email
C. None of the above
Their full name, the course they came for, the subject you two discussed
Q: How often would you work with your mentee?
A. Once a week, for one hour of your shift
B. Once a week for 2 hours of your shift
Once a week, for one hour of your shift
Q: A student joins the shift, but no one except you notices and everyone continues to play their game, what should you do?
A) Keep them waiting until the game finishes
B) Let the student join the game and help when it's done
C) Pause the game and help the student first
Pause the game and help the student first
Students always come first, ahead of games and team projects
Q: What should you do if you have to unexpectedly leave your shift due to personal or technical reasons?
A: Immediately inform the manager and wait for instructions
What should you do if you can’t answer the student’s question with full confidence?
A: Check your notes before giving an answer and ask for help from your manager if you need to.
B. Reject them and not help them
C. Answer them whatever you know hopong it is correct.
Check your notes before giving an answer and ask for help from your manager if you need to
What counts as a meaningful conversation?
A: Favourite celebrities
B: Time management
C: Answers to exam questions
Time management
Q: What are some of the goals of mentorship?
For the mentee to learn from you because they have less experience; for you to take a leadership role and learn new skills; connection; motivation; support; interpersonal growth
Q: Where are our shifts held?
The Atrium
Q: If you can’t make it to your shift, what do you do?
Inform the manager at least 24 hours before the shift and give a valid reason for being absent
What to do when helping a student with an essay?
A: check 1-2 paragraphs and provide guidance
B. write the entire essay for them, make edits, check the whole essay
check 1-2 paragraphs and provide guidance
Q: What are the steps to help with resource assignments?
Step 1) Have a meaningful discussion
Step 2) Tell them to go to the shift manager who will stamp
Q: What are some things you would discuss with your mentee?
Check-in with them and let them update you, set up goals and track your mentee’s progress, recap what you discussed last week, talk about a new topic, work on challenges your mentee is facing
Q: What does being professional mean in PE?
A: Always coming to your shift on time
B: Using cell phones during the shift when there is no student
C: Switching off your video when there is no student in an online shift
Always coming to your shift on time
Q: What communication skills do you need to develop to be a successful volunteer?
Active listening, being able to effectively and calmly explain course content, being genuine, being patient with the students