Terms
A disagreement or controversy
What is a conflict?
Peer mediators should use what type of questions most of the time.
What is an open ended question?
For resolution, it is important that each person understands the other's ____________
What is perception or point of view?
Step 2 in the Mediation Process
What is "Gathering Points of View"?
The type of response to conflict in which the individual avoids the conflict in some way. Ex: ignoring the conflict
What is a soft response?
The individuals in the mediation that remain as the neutral third party
What is a mediator (or peer mediator)?
Do you like chocolate? is an example of what type of question?
What is a closed question?
During resolution, it is important that each person talks about the conflict and listens to the other. This is called?
What is communication?
Disputants must agree to these before beginning the Mediation Process
What are the ground rules?
An example of a resource that, if limited, can lead to conflicts
What is money, time, or property?
The people who disagree are called the ____
What are the disputants?
A technique use by mediators when they briefly restate what the disputant says in a concise way
What is summarizing?
An individual may express strong ______ during a resolution, so it is important that each person listens to the other and refrains from reacting.
What are emotions or feelings?
Step 4 includes this to create a number of options that could solve the problem
What is brainstorming?
The need in which individuals develop and maintain relationships that allow them to love, share, and cooperate. If this need is not met, can lead to conflict
What is belonging?
1 of the 4 Basic Needs that is met when we make choices in our own lives
What is freedom?
The technique when a mediator uses statements or questions to make something more clear or easier to understand
What is clarifying?
This is the best outcome of a resolution in which both parties gain something.
What is a win-win outcome?
If these are not identified in Step 3, disputants will be less likely to make an agreement
What are interests?
If this need of feeling recognized and respected is not met, can lead to conflict
What is power?
When something is kept secret; assured not to be repeated to another
What is confidential?
This term means using nonverbal behaviors to show you hear, that you are interested, and you wish to understand. Ex: eye contact, facial expressions, gestures, and posture
What is attending?
Define a lose-lose outcome? You can NOT use the word "lose" in your definition!
What is the outcome in which both parties "lose" something they care about and are generally unhappy with the outcome?
All six steps of the Mediation Process in the correct sequential order.
What is 1. Agree to Mediate 2. Gather Points of View 3. Focus on Interests 4. Create Win-Win Options 5. Evaluate Options 6. Create an Agreement
The outcome to a conflict in which 1 party gets what they want, and the other does not
What is a win-lose outcome?