Regulations
What is Reg CC?
Reg CC is the expedited funds availability act and collection of checks on transaction accounts.
What amount needs approval from a Manager for a transaction?
2500 and above
Reminder on transactions when approving initials and resp code required
When do we check security cameras and where are they located?
Every morning and branch capture computer.
Operations Officers
What is Dual Control and what does it mean?
A security procedure requiring 2 people to gain access. It requires 2 people to observe each other while performing the full task.
Both people are responsible.
What is ofac
Office of Foreign Asset Control
True or False: 2 parts
Is a banker override (Teller Override) used as a notice or warning to the banker? Should proper research & appropriate action be taken before the transaction is overridden?
If answering the all clear question with a number, what does the number indicate?
How many robbers are in the branch.
Who is the bank's CRA Officer and where is the CRA Public File?
Tish Sauerhoff & the files are at the Main Office branch 200 St Charles Ave NO 70130
Do you send a handwritten thank you note to everyone opening a new account before leaving for the day? Why?
Yes, sending a thank you note the day of account opening is required non-documentary verification of address included in our cip guidelines.
What are 5 reasons to place Reg CC hold?
Large deposit over 5525.00
Repeatedly overdrawn (overdrawn 6 or more days,in last 6 months overdrawn 2 days over 5525 in the last 6 months
Reasonable cause to collect
Check was deposited for emergency conditions
New Account
What needs to be done to mitigate the red flag ID Match?
What happens if you cannot satisfactorily mitigate ID match failed?
Obtain an explanation for the failure and additional ID from CIP list
The account should not be opened and if identity theft is suspected, the banker should execute identity theft procedures.
What is the all clear question?
Hello, this is Mr/Mrs Adams I;m calling to see if my loan is ready?
Who is the Bank's BSA Officer?
Deana Veal
What is kiting and 2 ways to detect?
Kiting is a form of check fraud involving taking advantage of the float to make use of non-existing funds in a checking or other bank accounts.
2 ways: the client frequently has checks returned on his account for non-sufficient funds written to another bank in his name. Frequently deposits checks from same banks with his name on the acc
How do we place a Reg CC hold?
Fill out the form Reg CC Hold and send to Retail Help Desk within hour
How many days overdrawn will a clients account be charged off?
60
What are the 4 steps immediately followed after a robbery?
Lock the door
Notify Bank Security Officer and Retail Adm
Notify Police
Begin utilizing the steps in the robbery packet
Who is the bank Security Officer?
Effie Moore
True or False: The bank's TMS should be used to process fee reversal, loan/line advances, transfers between accounts, etc. Paper entries should only be used when it is not possible to process a transaction through TMS.
True
What process must a Banker follow when a client request doing business with a country listed on the OFAC Prohibited Country list?
Verify the country is on the list and contact BSA & OFAC Compliance for approval before continuing with the request.
When identifying clients in person, telephone, mail and email request, where is the clients verified information input?
CATS
What is the best practice to deter a robber?
What is the ambush code?
Greet, once they enter the branch.
1313
Who are the employees that can approve ID Match and Chexsystems?
Branch Manager
Ops Officer
MOD
Lender
When identifying clients in CATS, what is the following information the clients need to provide before we can provide information on the clients account.
SS#
Full Address
DOB
Recent transaction, (date and amount)