Starting a phone conversation
Steps for ending a phone conversation
Steps for leaving a voicemail
General Rules for email, text, IM, social networks
Miscellaneous
100
What is the first step in the process of starting a phone conversation? IOW what is the first thing you say when someone answers the phone?
Ask for the person you are calling.
100
True/false: it's okay to just say "goodbye" and hang up when you feel like interest is waning and you are done with the phone conversation.
False - there is a process for politely ending a phone conversation, so that the person looks forward to talking to you again.
100
The first two pieces of information to provide when leaving a voice mail are ______ and _______.
Say who you are calling for
Say who you are
100
Even with texts, email and social network contacts, it is a good idea to have a ________ story.
Cover
100
Making new friends online is a good idea; you don't have to know someone IRL first.
True/false?
Why?
False!
Bad and unhealthy persons are trolling for victims online, pretending to be someone they are not.

200
Immediately after, or while asking for the person you're calling for, you should _____________.
Say who you are / identify yourself
200
The initial step for ending phone conversations is to wait for a ________________.
pause, or natural lull in the conversation such as the end of a topic.
200
Besides who and why, you should also say ______ you called.
When
200
Since email, text and other social network sites are not face to face and will always be discoverable, it is important to not get too ______________ in those exchanges.
personal
200
The internet should only be used to further develop friendships and increase contact with _____________ friends.
pre-existing
IRL
people you already know
300
After asking for the person you're calling for and identifying yourself, the next steps when starting a phone conversation are ________ and _________.
Ask how they are and ask if they can talk
300
"Well I will let you go now"
"I have to go start my chores/homework now"
"My family is getting ready for dinner/ to go to the store/ now"
Are all examples of

Cover stories for why you are getting off the phone.
300
Why should you include your cover story for calling even when you are just leaving a voicemail?
Several reasons: so the person knows why you called; so that they know if it's urgent and they should return the call quickly to answer a specific question, or should call back when they know they have time to chat for a while; just because it is polite and does not leave the receiver confused or guessing (and therefore annoyed)
300
How many texts, emails, snaps, and other social networking messages can you send without getting a response from the recipient?
2
aka "The Two-Message Rule"
300
If the person you called gives a reason to get off the phone, why is it important to accept the reason and go through the steps of ending the conversation?
It shows respect.
Leaves the person open to calling again (instead of wanting to avoid you).
It would be creepy or stalkerish to not let them end the conversation when they want to.
400
"I'm just calling to see how you are"
"I just wanted to check in since we haven't talked in a while"
"I thought I'd call and see what you've been up to lately"
are all examples of ______________.
Cover stories aka a reason for calling
400
Before saying goodbye, be sure to say these two things:
It was nice talking to you
I will talk to you again soon
400
Even if you are sure they have caller ID and have your number, you should always __________________.
Leave your call back number
400
What is 'cold-calling'?
Calling or messaging someone who has not personally given you their contact information and implied permission to contact them.
400
Just like in person conversations, phone conversations should follow the ____/____ rule.
50/50
500
A good response if someone says they don't really have time to talk right now is ______________.
Acceptable options:
Oh okay, just give me a call back when you can.
Okay, let me know when a good time to call back would be  - but ask once only, don't keep pushing for a specific commitment and time/date.
Oh I understand.  I will be available until X:00 if you become able to call.
500
The last step in the several step process for ending phone conversations is saying ____________.
goodbye
500
True/false:
It is okay to just hang up without saying goodbye or some other ending when leaving a voicemail.
False; it is polite to signal the end of any conversation, even if it is on a recording.
500
What is the rule for number of friend requests you can send a contact?
1
The two message rule is for messages to your contacts.  Friendship / contact requests should only occur once, otherwise you look like a stalker or desperate.
500
When exchanging contact information, use a __________ interest as a cover story for trading phone numbers or other online contact info
common
(common interests are discovered by several sessions of trading information and become the basis for developing the friendship)
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