Identification
List the information that we need to collect to pass the guest to security protocol
1. Confirmation number
2.PIN Code
3. Full Name of the guest
4. Name and relationship to the booking if not the main guest
Partial compensation related to SC Report Service Issue is at the maximum of 30%
False (10% or it depends on the compensation table or the situation of the guest)
How many bones are there in the body?
206
How much is the relocation budget?
Maximum of 60 EUR
When Traveler reports Unknown Charge, the system will prompt you with the relevant flow to follow to resolve the case.
True (all the time)
What is the capital city of Australia
Canberra
If you experienced a technical issue in PEGA and you cannot proceed with your cancel booking service, what will you open to continue working on the case?
GCT (Generic Case Type)
True or False: We can call the supplier when the guest is requesting for additional bed since it is an urgent request and their booking is already on going
False-We cannot call the supplier regarding a special request
If you throw a red stone into the blue sea, what will it become?
Wet
What is the timeframe for our partner to respond via email regarding a change date request under a non-refundable reservation?
24hours
According to the update last July related to Increased Relocation Budget Experiment, non-GL3 relocation cases have a higher pre-approved budget and currently being tested where the cap can range from 60 EUR to 180 EUR
True (Updates can be found in PEGA Times)
What belongs to you but is used more by others?
Name
P is reporting that they marked the reservation as a No Show by mistake, they also said that the guest did not stay at the property because they were not satisfied with the accommodation.
What service case will you open aside from Report Incorrect No Show?
Report Service Issue
Overwrite cancellation is the service case under cancel booking whenever the partner is requesting cancellation outside the policy
False (We only use overwrite cancellation if the resa was cancelled with charge and P or G is requesting for a fee waiver)
What do the poor have, the rich need, and if you eat it, you die?
NOTHING