GENERAL
ADMIN/PQM
PRODUCT
SALES SKILLS
WILD CARD
100
This warranty covers the customer for 2 years and then for the next 8 years costs them a $89 trip fee
What is ... Installation Warranty
100
What I need to do if my customer wants to book the order now but install in 4-5 months from now?
What is ... Communicate with your PC for a future need date.
*This helps us by not storing the product in our warehouse.*
100
I can build a laminated product line with these product lines..
What is ... Impervia and Lifestyle
100
In Pella's Sales Process, the first thing you should do when entering the home
What is ... put on shoe covers, build rapport, and then ask to set up at dining table.
100
Pella's Vinyl contains this compound in it that is also used in sunscreen ...
What is ... Titanium Dioxide
200
I sold a financed job, I should have all of these items uploaded to the Z Folder ..
What is ... Contract, Deposit, Permit Payment, Finance Authorization Form
200
How do you add a line item in PQM for an OrePac door?
Share Screen
200
This product has motorized blinds
What is .. Lifestyle
200
This is a common mistake sales reps make right after a customer hits them with an objection or question.
What is ... repeat the objection back to them
*We want to use a neutralizer word: (Perfect, Totally get it, I'm glad you asked that)*
200
We call this ____ when we install half of the house this month and the back part next month, bonus: what is needed when doing this?
What is ... phasing out.
* Must have two separate contracts. *
300
DOUBLE JEOPARDY
When should you collect the Permit pull fee .. & what's the cost for the permit
What is ... on the day of the sale & $950
300
We must install this type of glass when a customer is in a fire zone ...
What is ... tempered glass
300
When you build an outswing Reserve door, what part of the door will the color of the hinges match? Why does this matter?
What is ... Exterior Color and because the hinges are on the exterior.
300
DOUBLE JEOPARDY
This closing technique is used to close a deal with a customer with specific phrasing and questioning at the end of the conservation ...
What is... Assumptive Closing *Give Example*
300
There are 3 main methods of heat transfer. Insulating glass reduces each of these ...
What is ... Conduction, Convection, and Radiation
Conduction: Glass Panes are separated by insulator
Convection: Gas fill of argon or krypton are used in the air space
Radiation: Low-E coatings are applied to the glass surface(s)
400
Best Practice, before leaving your home for an appointment what should be set up in PQM to be prepared for your app ...
What is ... Make sure General tab information is filled out. Sold to tab is filled out. Tax Code is completed. Line Items, Delivery, OV fee, Lead Paint test.
400
The delivery trip fee covers this many units ...
What is ... Up to 15 windows depending on the size of doors it is recommended to add delivery fees.
400
For Impervia I can only triple pane these window styles ...
What is ... Casement & Awning
400
During the discovery stage with a customer, I should ask these many questions ...
400
On Ingage for this month, these promo's are shown ...
What is ... 25% rebate for cash, 24m 0% w/ 10% rebate, 36m 0% w/ 13% rebate, also 120m 6.99% and 12m 0% w/ 20% rebate
500
These are the 7 steps of the Pella Sales process ...
What is ... Warm up, Discovery, Pella Experience, Needs analysis, Presentation, Value Proposal, Next Steps
500
Who knows what the Global Change Button is for?
Share Sceen
500
Can I attach Blinds to the interior of a French door?
What is ... No, it will void the warranty. If you do it will void the warranty if it is determined that this caused the issue in question. Fiberglass doors may be hollow and are not designed to carry the weight of the blinds. Solid wood doors you can do but again it will void any warranty that is caused by drilling into the doors.
500
There are 2 types of sales mindsets ...
What is ... Fixed and Growth
500
These employees need to have a GC license, go through training once a year, and need to be certified to work with Pella ...
What is ... Pella's Certified Subcontractors