Brand
What year was Peloton founded?
2012
How much is the Peloton All-Access Membership?
$49.99 US / $59.99 CAD
Can I have 2 Treads on 1 Membership?
Our Peloton All-Access Membership will allow you access to content across 1 Bike, 1 Tread, and 1 Row per household.
What is the price of Tread+?
$6,695
What is the price of Tread?
$3,295
What is the price of the Bike+?
$2,695
What is the price of the Bike?
$1,695
What is the price of the Row+?
$3,495
What pieces of equipment have the Movement Tracking Camera?
Bike+
Tread+
Row+
If I don't want to clip in with cycling shoes what accessory can you purchase to cycling in your gym shoes?
Toe Clip Adaptors / Toe Cages
What is the price of Toe Clip Adaptors / Toe Cages?
$35
Who is our financing partner?
Affirm
What system do we manage our Leads & Accounts in?
Salesforce
What are the 3 types of Scenic content we offer?
Distance
Time-Based
Guided
What accessory is the same price in US & Canada? What is the price?
Toe Clip Adaptors
$35
What two cities are our Studios located in?
How much is App One? How many profiles & classes do you get?
$12.99 USD / $16.99 CAD per month / 1 profile / 3 classes
Can I use my membership on a hotel or gym Bike?
Yes, you can log in with your credentials and take classes as if you were at home!
What is Tread+'s footprint?
Footprint: 6.25’ x 3’
Step-up height: 11"
What is the Tread's footprint?
Footprint: Compact 6’ x 3’
Step-up height: 8"
What is the Bike+ footprint?
4’ x 2’
What is the footprint of the V1 Bike
4’ x 2’
What is the Row+ footprint?
8' x 2'
What are the 2 ways to track exercise on the Movement Tracking Camera?
Rep Tracking
Time Tracking
What is the difference between the Original Cycling shoe an the Altos Cycling shoe?
Cycling Shoes: Features a quick ratchet clip, plus hook and loop straps to adjust for the perfect fit. Sizes are European and US. Runs true to the size of your everyday shoe. Narrow to normal fit. If you fall between sizes or have a wider foot, we recommend sizing up.
Altos:Made with a single hook and loop strap to easily put on and remove, Altos are our most innovative cycling shoes.Runs true to the size of your everyday shoe. Most suitable for narrow to normal fit.
What is the price of the Bike Mat and Row Mat?
Bike Mat: $75
Row+ Mat: $85
What are our financing terms
12, 24, 36 months
If I want to add a small piece of pre-made information to an email cadence what is that called?
Quick Text
What is the difference between Peloton Programs and Peloton Collections?
Programs: Programs are designed by an instructor (or instructors), to help you reach a specific goal. Each Program is completely designed to help you stay on track, making it easier than ever for you to set your sights and achieve your goals.
Collections: A package of 11 classes across our fitness disciplines—to help get you acquainted with the instruction style you can expect in each class type
What are the sizes of the Peloton Light Weights
1, 2 & 3 lbs.
Why does Peloton exist?
Empower people to live fit, strong, long, and happy lives.
How much is App+? How many profiles and classes do you get?
$28.99 USD / $34.99 CAD per month / 1 Profile / Unlimited Classes
How do I get an activation code?
If you purchased Peloton equipment through our Stores, Consumer Sales and Web you will receive and email with your 6 digit activation code.
If you purchased a piece of Peloton equipment second-hand you will need to contact member support or purchase a membership on our website.
How much does Tread+ weigh?
460 lb
How much does Tread weigh?
Weight: 286 lb
How much does the Bike+ weigh?
144 lb
How much does the V1 Bike weigh?
129 lbs.
How much does the Row+ weigh?
157 lbs
What type of Peloton IQ features are available to Members without (+) equipment?
Personalized Insights
Personalized Plans
Cardio Performance Estimates
Personalized Recommendations
Club Peloton
Peloton Teams
5, 10, 15, 20, 25, 30
How much are Peloton Yoga Straps?
Yoga Straps: $10
How many gift cards can I use to purchase a piece of Peloton equipment?
3 Gift Cards
If I'm going to purchase a piece of Peloton equipment within the next 30 days what is my lead status in Salesforce?
Near Term
What is the TalkBack reader?
TalkBack is a screen reader that you can use to navigate through your touchscreen on all Peloton equipment. It voices all selected text and also periodically reads out vital information.
Which financing terms are 0%
12 months
*unless we're running at limited time 0% promotion on all three options
What is Peloton's MAGIC Formula?
Equipment + Software + Human Coaching
What do you see on the touchscreen if you don't subscribe to an All-Access Membership?
Two classes of that specific cardio modality.
What subscription services do we partner with for Peloton Entertainment?
Disney+
Direct TV
Netflix
YouTube
YouTube TV
Kindle
NBA League Pass
AMC+
What are the speed and incline on Tread+?
Incline: 0%-15%
Speed: 0-12.5 mph
What are the speed & incline on Tread?
Incline: 0%-12%
Speed: 0-12 mph
What are the Bike+ & Bike metrics?
What kind of pedals do the Bike & Bike+ have?
Look Delta
What is Form Assist?
Real-time feedback. Get your visual feedback on your form, so you can make improvements when you row.
What is the "Intelligent Weight Rack?"
Track your progress with weights you already own! Input any brand of weights to work the smart weight rack system.Need to change it up mid-set? Switch your weights with voice command and choose a dumbbell from your Weight Rack on screen.
What is the difference between the Peloton Dumbbells and the Peloton Light Weights?
Dumbbells: Ergonomically designed pair of cast iron weights featuring natural rubberized coating for a non-slip grip.
Light Weights: These comfortable cast iron weights feature a sweat-proof, non-slip rubberized coating and fit perfectly on your bike.
What is the price of the Peloton Resistance Bands and how many come in the pack?
3 in the pack (Light, Medium, Heavy)
$70 for the set
How much does it cost to rent the Peloton Bike+ and how much is delivery?
US
$124.99/month for Peloton Bike+, cycling shoes, and Peloton Rental Membership included.
$150 one-time delivery fee
CA
$174.99/month for Peloton Bike+, cycling shoes, and Peloton Rental Membership included.
$250 one-time delivery fee
Build a cart / quote and attach the CART ID/KEY to the email cadence in Salesforce
What are Personal Pace Targets?
Pace targets allow you to personalize your running or rowing classes and track your long-term progress as you move up through the experience levels on the way to achieving your rowing and running goals.
What is the total amount a customer can spend in one day in gift cards?
$2,000 in a given day
List the 3 Core Values
Believe
Bring Your Best
Lift People Up
What's the difference between our All-Access Membership & our Peloton Apps?
You cannot access content on the equipment with an App Membership.
How do I update payment for my membership?
Log into your account on a desktop or web browser. Select "preferences" then "memberships" then it will show "my memberships" and you will be able to scroll to the payment section and update your card on file.
What are two features Tread+ have that Tread does not?
Cushioned Slat Belt : Rubberized slat belt composed of 59 individual slats, giving you 67" of cushioned, energizing running space
Free Mode: Running belt is powered by an electric motor or can be moved manually by the force of your feet in ‘Free mode’
What is Tread's running surface?
Standard Running Belt: A textured running belt with 59". Align your stride at a glance with the red centerline.
What are six features that the Cross Training Bike+ has that the Cross Training Bike does not have?
(we will take 4)
Auto-follow Resistance
Sonos Sound System
Fan
Phone Tray
Movement Tracking Camera with Peloton IQ
Hands-free Control with Voice Control
When you do a Bike or Bike+ fitting what are the 3 measurments?
Seat Height
Seat Depth
Handlebar Height
What are the 4 fundamental rowing postions?
The Catch
The Drive
The Finish
The Recovery
What are the 3 different types of Strength workouts you can do with the Movement Tracking Camera?
Instructor Led
Self Paced
Customized Workouts
What is the different between the reversible workout mat and Bike/Row+ mat?
Bike/Row Mat: Protect your floors with our easy to clean mat made for the Peloton Bike/Row.
Reversible Workout Mat: Take your training to the floor with this premium, reversible mat. One side supports your sweatiest efforts with superior grip, and the other side allows you to flow your way to savasana on a textured surface.
How much are the Peloton Cycling Shoes & Altos?
Cycling Shoes: $125
Altos: $145
When is payment captured for Affirm and when is the first payment due?
Payment is captured 5 days before scheduled delivery OR 90 days from order date (whichever is earlier.)
30 days after capture
A customer buys from you today, what email cadence do you enroll them in?
Post Purchase
What are Power Zones?
Power Zones are seven structured intensity levels based on a percentage of a rider’s Functional Threshold Power (FTP) or a runner's Critical Power. They allow for tailored, objective training to improve specific metabolic and cardiovascular systems, ranging from active recovery (Zone 1) to maximum, short-burst efforts (Zone 7).
Who is our current CEO?
Peter Stern