Pending Application Basics
The first field you must verify when a candidate enters Pending Application status to ensure the record is assigned correctly.
What is the Onboarding Specialist field?
This email should be sent when you first see a new candidate in Pending Application.
What is the FADV Introduction Email?
This field records the date the background check application was ordered.
What is Application Ordered Date?
This FADV status means the candidate completed their application but it still needs review before ordering.
What is Pending for Review?
This resource should be reviewed when answering candidate questions about the background application.
What are the First Steps Email Template and FADV Video Guide?
This field must be updated daily to reflect the candidate’s current background application status.
What is FADV Application?
OS team members must reply to candidate responses within this timeframe.
What is 2 hours?
This field stores the background check order number from FADV.
What is FADV Order ID?
If a driving job is marked with this employment type, the application cannot be ordered.
What is Self-Employed?
If a candidate struggles with the application, this email template should be sent for additional guidance.
What is the BG Video Guide Assistance email?
These notes must be updated daily to document candidate progress while in Pending Application status.
What are Pending App Notes?
This message should be sent when FADV shows the application status as “Started.”
What is the BG Video Guide Offer text?
This field should be set to “In Progress” when ordering the background check.
What is Background Check Status?
These must be completed in the application before it can be ordered. There are four required.
What are ESignatures?
If challenges continue, a Microsoft Teams chat should be created including these team members and role.
Who are the Leads and the Customer Service Representative (CS)?
When a candidate’s application expires, this field must be updated with the reason “Expired.”
What is Lost Reason?
If an application is approved in FADV, the candidate should move to this pipeline stage.
What is In Process?
This field must be set to “Order Received” when the drug test order is created.
What is Drug Test Status?
If a candidate lived in Georgia, this additional document must be sent for background processing.
What is the GCIC form?
In the escalation chat, this information must be included along with the candidate’s name.
What are the account name and description of the issue?
In addition to updating the Lost Reason for an expired application, the candidate’s color indicator must be changed to this.
What is Red?
If a new application must be sent due to an error, this must happen with the reminder sequence.
What is stop the current sequence and start a new Pending App sequence?
After ordering the application in FADV, the candidate’s color indicator should be changed to this.
What is Yellow?
This application status indicates the candidate did not provide consent for the background check and must receive a new application.
What is DealBroken?
The overall goal of supporting candidates through the application process is to help them reach this hiring milestone.
What is Ready to Train (RTT)?