ESL
To help our community thrive and prosper.
What is our purpose?
A member has a free checking and $3000.00 in their MDD, they could benefit from opening....
What is money maker?
Members can use this for working capital, inventory, and payroll.
What is a Business Line of Credit?
If a member is trying to build their credit, you may offer them this.
What is secured credit card or STL?
What is green?
ESL's Core Values
What are accountability, caring about people, teamwork, initiative, integrity.
Did you recently change jobs? How long were you at your previous employer?
A product to be used for the purchase of a commercial property.
What is a Commercial Mortgage?
An upgraded savings account for members who have balances $50K or greater.
We currently offer 0% for 12 months on purchases and balance transfers. No balance transfer fees.
What is the ESL credit Card?
The new business transformation platform that is rolling out.
What is The Hub?
You notice a member has multiple credit cards coming out of their checking account for even amounts, ie: $50, $100.00. Name a few ways we can look to help this member.
What is balance transfer? Personal loan? Home equity loc/loan?
These 2 products can help our new business members start building their business credit.
What are Credit card, BODP?
4.50% fixed for 12 months
What is the heloc promo rate?
Retirement, Estate Planning, Risk Management, Tax Planning
What are services that our Wealth Management team can provide?
A voluntary, employee-led group that serves as a resource for employees by fostering a diverse, inclusive workplace aligned with organizational mission, values, goals, business practices and objectives and that are organized around a particular shared interest, characteristic, or experience.
What is Employee Resource Groups?
Name some life events that could prompt a meeting with our wealth ream.
Married, divorced, retired, started receiving social security, large deposit, had a baby, had a family member pass away, changed jobs.
A loan to help finance equipment.
What is a Business Term Loan?
A fixed rate loan option for member's who own their own home and want to utilize their equity to help finance a worthwhile need.
What is a HELOAN?
This is an important resource to make sure that our member's voices and ours are heard. This data helps ESL understand what can be improved.
What is the VOICE of the customer (VOC)?
Tina Knapp was recently promoted to this role.
What is CFO?
Member is 55, has $60K in a MM, $120K in a CD. Tell me how you might approach the conversation with this member.
You may not be aware of the resources that ESL has put together for members. We have a team of professionals that includes Certified Financial Planners, Trust Fiduciary Officers, and advanced planning group. You owe it to yourself to take advantage of these resources, let me get the conversation started for you.
A way to help businesses prevent fraud.
What is positive pay?
A tax-advantaged savings account designed to help individuals save for retirement, offering tax-deferred or tax-free growth.
What is an IRA?
Our current NPS score is this.
What is 84%?