PRG
When was the last time the PRG was updated?
04/05/2024
What is the customer phone number for billing?
800/406-1177
How do we search for a patient with the Acclara note tool?
By the G#
Who's the best TEAM?
Penn team
What the difference between Mychart and Pennmedbill.com?
One is owned by Penn the other is owned by Acclara
Everyone is eligible for financial assistance? true or false
False
what patients aren't eligible Princeton house outpatient.
At what percentage should you start negotiations for an SIF discount?
5%
This tool will allow you to move through the calls faster and also go back to correct. This new update works like a bucket for your notes what is the name of this update?
Note Vault
Which chat do you use for questions?
Your team chat
What is our SLA goal?
80% or above.
This status is ONLY used by Acclara leadership.
Holds
If a caller asks are we part of the hospital, what should you say?
"We are the Extended Business Office of Penn Medicine"
How many statements go out before a patient is sent to an outsourced agency?
4 for HB and 3 for PB
Where do you find your break schedule?
General chat- files- schedules
What are 4 alternate ways to identify HIPAA? (reminder there are 5)
last 4 Of SSI, Total charge, DOS, MRN, phone number in the system.
What action(s) needs to be made in Epic if you update chart with NEW insurance?
114 and 214
What is the patient pay address.
PO Box 824406 Philadelphia PA 19182-4406
What should you do if your notes wont upload (turn yellow) or is in protective status (BD)?
Copy and paste your note in EPIC.
In what chat is our escalations spread sheet.
Your team chat
What is our ABN goal?
3% or lower.
We should Never __________ the _________ to the ________ __________.
Kimberton assists with?
MVA and WC claims
What do DCM services handle?
They now handle accounts for patients who have passed.
Is very important to open this everyday to prevent from assigning to the wrong person.
Tracker assignment
How many pages are in the PRG?
68