Open RA
What are our current commercial board rates for 16' cubes , 26' LG and day cabs per week and mileage?
$1400 .39
$1800 .29
Who is responsible for running a yard check
What is every associate scheduled that day
What are the 5 steps of the ice process
What is 1: Connect 2:Discover 3: Bridge 4:Ask 5: Negotiate
Reconcile by.....
What is 7am
What is $150
What do you do when a payment declines
What is send CC decline email, notify customer and start theft process if payment is not collected by end of day.
What time should follow ups be completed
What is before reconcile
What commercial units require a security deposit and if so how much?
Lite duty: $0
Medium duty: $2500 if yellow eram
Heavy duty: between 7-10k yellow eram
the time everything should be planned and loaded into draiver
what is 2:00pm
What is the difference between commercial and consumer
What is business and household customer
How do you confirm a business customers rates
What is rental net under tools, rates, add customer special rates and search customers name.
What is the most important thing about a yard check
what is it tells you what units are on your lot ready to rent
When Penske 1, 24/7 and all other customers call......
what is say yes
What is the maximum amount of time a unit should be on non rev
What is 24 hours
A lease customer is broken down and provided a......
What is a sub unit
If a line is in bold what should you do?
What is call customer to obtain correct drop off date and time and if unable to get ahold of customer push out 24 hours and obtain payment. If payment declines start theft process immediately.
What is its in bold
What is book truck and escalate to manager to make final decision.
what is three rings or less
Unit given to the customer while their unit is on order.
What customer are visible on the open ra
What is every customer with a rental unit
What are the types of signs we put in the windows
What is Vehicle Preparation Form and a Stop sign.
VPF tells you if a unit is RTG, Wash, or deadlined and why.
Stop sign tells you not to rent because its, for sale, sold, off-lease, rental conversion, URN or a new lease unit.
We receive objections about price what do we do.... and give an example
What is value sell
What percentage of customers pick up when reservation is confirmed compared to unconfirmed
What is a URN unit
What is Urgent Replace now