PE
What are the employees who interact with customers, thereby delivering the service to customers called?
PEOPLE!!!!!!!
What term refers to the intangible product supplied by a business?
SERVICE!!!!!
What is the cultural difference between GERMANY and the USA?
Hint:think supermarkets
In the USA, it is commonly observed that supermarket staff help customers to pack their bags, whereas in German customers prefer to pack their own groceries.
Name the ways of measuring the effectiveness of PEOPLE in marketing.
1. Appearance and body language
2. Aptitudes and attitudes
3. Feedback
4. Efficiency
name the dumbest person in the room and get 200 points
Zolbayar
What provision of the service industry is harder to manage than the goods industry?
1. Correcting mistakes
2. Measuring Productivity
3. People Management
In which cultures (there is 's') saying 'no' is considered rude?
2. India
Name an example of a feedback method
Hint: there is only one correct answer in the context of what we taught you.
‘Employee of the month'
You lose 100 points!!
Sucks to be you tbh.