Inclusion & Diversity
At Apple, we continue to build a culture where...
everybody belongs.
This app offers a clear, simple approach to mindfulness and meditation. Apple team members can upgrade to Premium for free.
Ten Percent Happier
True or False: Standing at the end of the table is ideal to helping multiple customers.
True. Standing at the end of the table makes the environment more comforting and allows for others to join in on the conversation should they choose to do so.
AirPods
Demo an AirPods feature you'd show a customer.
This app is perfect to compare different models of iPhone.
Explore App
Racial Equity and Justice Initiative
True or False: AbleTo therapy is covered by your EAP
True. Once you reach the maximum number of sessions allotted by EAP, costs for AbleTo therapy sessions will vary based on your plan benefits and deductible.
True or False: Body language doesn't matter when helping multiple customers.
False. You want to make sure you're smiling, relaxed, and openly facing the customers to make yourself approachable.
Apple Watch
Demo an Apple Watch feature you'd show a customer.
When building your own watch with the customer, this app is great to visualize different watch configurations.
Smart Signs
We are here to challenge the perceptions of disability by sharing the unique perspectives and experiences of people with different abilities and enable everyone to bring Apple’s core value of accessibility into their daily work and lives.
Accessibility@Apple
True or False: When you enroll in Healthcare Flexible Spending Accounts you don’t pay federal taxes on your contributions and in most areas, you don’t pay state and local taxes either.
True: When you enroll in this account you don't pay taxes on your contributions and you can contribute from $100 to $3200 each year.
True or False: It's important to not only introduce yourself, but also everyone at the table.
True: You want to introduce yourself, and everyone at the table so everyone feels included and more comfortable to participate.
iPhone
Demo an iPhone feature you'd show a customer.
This app will allow employees to have multiple bags to check out multiple customers when ready.
EasyPay
Someone who uses their position, influence,
and voice to advocate for a person or a group.
An ally
True or False: It isn't wise to leverage your resources (for ex. Expert, Pro) if you're working with multiple customers. Ideally you want to keep the rapport being built between you and them.
False. Especially if you are exploring topics that are outside your comfort zone, or do not know the answer to, please leverage your resources, and introduce them to the group to ensure the customers are getting the accurate information.
True or False: When helping multiple customers, one benefit is when a customer asks a questions, it may spark more amongst the group.
True. Often times there may be people in the group to timid to ask questions, and so when working together, when a question is asked, it may encourage another customer to go ahead and ask a question since it was a related topic.
iPad
Demo an iPad feature you'd show a customer.
Concierge
Employee-driven groups rooted in the celebration of culturally underrepresented communities.
Diversity Network Associations (DNAs)
True or False: You should never use the bag, when trying to help multiple customers. It's best to take each interaction one at a time.
False. Whenever feasible, we want to utilize multiple bags to help reduced perceived wait time. And help as many customer as quickly as possible, especially when the customer already knows what they want.
True or False: When a customer is ready to buy, pause the group interaction and finish the transaction with the customer.
False. Multitask to support answering the groups questions while making them aware you're going to help this customer.
Mac
Demo an Mac feature you'd show a customer.
This app should be recommended when no one is available, the customer knows what they want, and just want to leave.
Apple Store App