Guest Experience
What does ACE stand for?
ACE stands for Attend, Create, Encourage
What year was lululemon founded?
1998
Known as the “Sunshine State,” this is Australia’s second-largest state by area
Queensland
Which lululemon fabric, used in the Align pants, is known for its buttery-soft, second-skin feel?
Nulu
What day of the year is Black Friday?
Last Friday of November
According to the Guest Experience North Star, how should every guest feel when welcomed by an Educator?
Valued through authentic connection and personalized education.
Before becoming a standalone store, lululemon products were originally sold in what type of business after-hours?
A Yoga Studio
Located on the Gold Coast, this annual surf lifesaving endurance race is one of Australia’s most iconic surf sport events?
Coolangatta Gold
What technology helps prevent sweat from showing on women’s golf and tennis apparel this year?
ShowZero™ Technology
In which country did the term “Black Friday” originally emerge?
United States
How does Zone Coverage support the Guest Experience North Star in-store?
By staffing the floors strategically, allowing the team to meet guests wherever they are in their journey and support their needs at every touch point.
What fabric technology, introduced in 2005, became famous in the brand’s signature yoga pants and helped establish lululemon in the performance apparel space?
Luon
What is Australia’s national airline, founded in 1920, is the third-oldest in the world?
Qantas
What type of fabric is used in Daydrift pants to provide four-way stretch, sweat-wicking, and long-lasting shape?
Luxtreme™ with added Lycra®
What is the primary purpose of Black Friday for retailers?
To drive high sales through major promotions and discounts
What is store Operating Principle #1?
The Educator is the most important role in the organisation
In what year did lululemon officially open its first stores in Australia?
2004, Chapel St, Victoria
What Australian animal is one of only two mammals that lays eggs?
Platypus
Lululemon’s first performance shoe was launched in 2020. What is the name of this running shoe?
Blissfeel
Which day has grown to rival Black Friday in terms of online sales, particularly in late November?
Cyber Monday
How do ACE and Zone Coverage work together to support the Guest Experience North Star?
ACE guides how we engage with guests, while Zone Coverage ensures the team is in the right place to meet guests’ needs—together creating a consistent, personalized experience
What year did lululemon become a publicly traded company on the stock market?
2007
At 2,228 metres above sea level, this peak in the Snowy Mountains what is the highest mountain in Australia?
Mount Kosciuszko
What is the name of Min Woo Lee's lululemon range?
"Let him Cook"
Why is it called “Black Friday”?
Because it traditionally marks the point in the year when retailers move from being “in the red” (losses) to “in the black” (profits)