Navigation
Where you go to verify drug coverage and pricing.
What is Test Claim?
Where you update address, phone, email and messaging preferences.
What is change contact info?
Where you log a call while still on the phone with the member.
What is Capture Activity?
The 4 main pieces of information to fully authenticate a member.
What is First and Last name, Date of Birth, Zip Code and Medication name?
Where you see information regarding a Mail Order.
What is the Mail Tab?
Where you go to place a refill and new Rx request.
What is Order Placement?
Where you find the Regional Order Creation Center (ROCC) Address.
What is Virtual Pharmacy?
Where you add, edit and/or delete a payment method from a member's profile.
What is Maintain Payment Options?
How you get into a call when it is IVR/CTI authenticated.
What is the Get Call Information button?
When in the Mail tab you can click on this to see information regarding what is being processed within an order.
What is the Order Number?
Where you view MAB, MOOP and deductible accumulations.
What is Account Balance?
Where you see service offerings available for each client such as auto refill and if they have the option to OPT OUT of Maintenance Choice.
What is Client Program Offerings?
Where you see basic eligibility information for the member.
What is Eligibility?
Information that is required to close an account.
What are Activity codes, Disposition and log notes?
Where you see all prescription claims.
What is the All Tab?
Where you view information on prior authorizations, overrides and appeals.
What is Plan Benefit Override?
This tells you if the member has mail order benefits, point of sale and paper claims.
What are the Delivery Systems: MOR- PCL- POS?
Where you request an ID card to be sent if Caremark handles it.
What is Order Card/Kit?
Ways to get back to the PeopleSafe search screen when done with an account.
What are Capture Activity, Clear and Participant Inquiry- New?
You can click on this in either tab to see information on what was prescribed to the member.
What is the Prescription number?
Where you view and pay mail order prescription balances.
What is Transaction History?
This tells you if the member is either enrolled or not enrolled to Caremark.com.
What is Status: not registered or registered?
Where you go to request literature (such as statement of cost) to be sent to the member.
What is Order Fulfillment?
These are the 3 main ways to search for a Member's account in PeopleSafe.
What are Name and DOB, Member ID, and Prescription number?
This shows you whether a claim was paid, rejected or reversed on the All tab or where it is in the order process on the Mail tab.
What is Status Date/Status?