TT1
The B in ABCD
Birthday
You should do this before dropping off the entree
Pre bus appetizers
The follow up that happens within 2 minutes of food delivery
Two bite check back
The time it takes a dessert/ after dinner drink to be LTT
5 Minutes
Where you should be standing to maintain your section
Pivot Point
The two types of appetizers we offer to our guest.
Hot and Cold.
The way we serve sizzles
Triangle Method
The after dinner drinks we offer
Carajillo, Churro Colada, Coffee
Theses should be left after the final pre-bus
The 3 C's
Server Priorities at service bar
Garnish drinks, Run drinks, Assist with Garnish Restock
The two resources available to you that will help you sell an item.
Table tent and Menu Cover
Proper serving order
Sizzle>> Children>> Women>> Men
This is used to sell deserts to EVERY table
Dessert Tray
This is what you do with your last table of the shift
Walk them to the door
Ways you can help your buddys
Quick greet, Refill beverages, Pre-bus, CC Auth's
The third question in the drink recommendation flow chart
What do you normally like to drink?
The side/ hand you serve the guest from
The left, with the left hand
The final step of a pre-bus
Crumbing
The way you should thank the guest after processing their payment
By Name
The 2 main rules about trays
Full Trays out/In, No tray left behind (No dead trays)
The amount of time your Table Touch 1 should take
At least 2 minutes
When you recommend an additional cocktail or wine to accompany their entree
Beverage Pairing
The time you have to pre-bus a table after the guest finishes their meal
2 Minutes
You need to do a CC Auth, but also take your tray back to the kitchen
Ask a buddy to do your CC auth, see if they need anything from the kitchen
The top 4 Priorities in the kitchen
Run Food, Garnish Food, Restock, Clean