PM
What are the three stages of PM?
- Planning
- Performing
- Reviewing
How many employees does this branch have?
15
What are the common responses to performance problems? Give any three.
1.Training
2.Transferring individual/team
3.Coaching and counselling
4.Threats
5.Discipline
6.Replacing individual/team
Balanced Scorecard is one of the Relative Judgement methods. True or False?
False. It is a Results-Based method.
Who makes the performance review for the employees?
Manager
Mention any three causes of conflict.
•personal differences
•information processes
•role incompatibility
•environmental stress.
What are performance criteria?
- Competencies
- Behaviors
- Results/ Goals
What kind of performance review methods is the company using?
360-degree feedback and self-review
State any four signs of unsatisfactory performance
- Absenteeism
- Attendance & punctuality
- Poor focus
- Lower standards of work
- Poor relations with colleagues & customers
- Failure to observe organisations policies and procedures
Define 360-degree feedback method.
360 degree feedback is a method and a tool that provides each employee the opportunity to receive performance feedback from his or her supervisor or manager and four to eight peers, reporting staff members, co-workers, and customers.
How often does the company have performance review?
Twice a year
What is the process that third party encourages the two parties to keep talking and facilitates the passing of information from one to the other?
Conciliation
Mention any three reasons why performance review program fails.
•Lack of top management support
•Lack of job-relatedness standards
•Rater bias
•Excessive paperwork
•Use of the program for conflicting purposes.
Mention any two challenges with performance review in Gong Cha.
- Reluctance
- Unrealistic reviews by biases
- Accuracy
Mention three common rater errors.
- Halo error
- Leniency
- Central tendency
- Recency error
- Stereotyping