Performance
What does employee performance refer to?
How well an employee does their job.
What are the two functions of feedback?
To instruct & motivate
Acceptable answers:
clarify roles, teach behaviors, reduce uncertainty, provide recognition, increase effort, connect current effort to future outcomes
Provide an example of an extrinsic reward.
Acceptable answers:
Money, promotions, raises, trophies etc.
Donna from Ace's Place makes Liv's drink perfectly, and she tells her, "This is exactly how I like it! Thank you!"
What type of feedback is Donna receiving?
Positive Feedback
Who is known as the "King of Pop"?
Michael Jackson
What are the three performance criteria we discussed?
Results, Actions/Behaviors, Nonperformance considerations
What are the two types of basic feedback?
Positive and negative feedback
Provide an example of an intrinsic reward.
Self-appointed rewards
ex. achieving a personal goal, pride, personal satisfaction
Dante's parents tell him that if he scores a touchdown, they'll give him $50. This is an example of a _____ reward.
extrinsic reward
Why: He is receiving an external incentive for achieving a goal.
Where did Professor Langton go to college?
Acceptable answers:
Stonehill College, Harvard University, University of Phoenix
A company completed their sales target of $1.3 million. Which performance criterion does this demonstrate?
Results
What are two examples of factors of feedback from the slideshow?
Acceptable answers:
-Accuracy
-Credibility of the Source
-Fairness of the system
-Reasonableness of the Standards
-Performance- Reward Expectancies
What are the three types of rewards from the presentation?
Total, Intrinsic, and Extrinsic rewards
Mylee set a goal for herself to have 5 strikeouts in her next game. By the fourth inning, Mylee had two strikeouts. Her coach advised her to utilize her fastball more because the previous two batters struck out from her fastball. By the end of the game, Mylee had seven strikeouts. Her coach praised her in the post-game interview, and told her that she would start the next game because of her outstanding performance. This made her want to set an even better goal for the next game.
Mylee improved her performance through the: ______ ______ _____
Performance improvement cycle
How many hearts does an octopus have?
3
What are the three steps to the Performance Improvement Cycle?
1. Goal setting
2. Feedback/Coaching
3. Rewards/Positive Reinforcement
Provide an example on how someone should respond to feedback productively.
Acceptable answers:
-Listen fully before reacting, instead of mentally preparing a rebuttal
-Ask for specific examples when feedback feels vague
-Thank the person for the feedback, even when it's hard to hear
-Follow up with visible change so they see it mattered
Merit pay, bonuses, commissions, profit sharing, and gainsharing are all examples of what?
hint: ____ & ____ systems
Reward and Incentive systems
Cynthia and Denzil produce the same number of products. Cynthia follows every safety procedure, while Denzil frequently ignores safety rules. If their manager gives them identical performance evaluations based on only the number of products produced, what is the problem?
The manager is focusing only on results and ignoring actions/behaviors.
Who painted the Mona Lisa?
Leonardo da Vinci
What does the "S" stand for in SMART goals?
S = Specific
What is a common barrier of feedback?
Defensiveness or misreading tone
also acceptable: low trust in the source, bad timing or setting
True or False
The equity theory explains employees perception of fairness in a workplace.
FALSE: That is the Organizational Justice Theory
The equity theory actually explains how individuals see fairness in a workplace.
Donna consistently makes the best drinks and follows all the college's rules, but her manager gives her a poor evaluation because he doesn't like her personality. Which performance criterion of distributing awards is this an example of?
nonperformance consideration
explanation: Based on the things she actually does at work, she has a great performance. The fact that the manager does not like her personality does not reflect on her actual performance.
What is the only sport that has been played on the moon?
Golf