Purpose of Performance Management
Setting Performance Expectations
Performance Evaluation Methods
Performance Evaluation Methods Continued
Common Rater Errors
100
What are the three purposes of performance management?
What is Administrative, Strategic, Developmental
100
What are the two components of Job Performance?
What is Task Performance and Contextual Performance
100
What are the three evaluation methods?
What is Absolute; Relative; Results
100
Which absolute evaluation method is better developmentally?
What is Behaviorally Anchored Rating Scale
100
What are the four common rater errors?
What is Halo/Horns, Leniency/Severity/Central Tendency, Similarly/Contrast, Recency/Primacy
200
Used to determine who gets a raise or who needs more training
What is Administrative Performance Management Date
200
In order to give good feedback on task performance, you must have data on these two things
What is Effectiveness and Efficiency
200
Judging behavior based on the absolute ("perfection")
What is Absolute Performance Evaluation
200
What is the results performance evaluation method and how does it work?
What is Management by Objectives; managers and employees define goals and then employees are evaluated on goal attainment
200
What rater error occurs when one characteristic influences all ratings?
What is halo/horns
300
Used to implement strategy throughout performance management
What is Strategic performance management data
300
Contextual Performance involves rewarding ____?
What is Organizational Citizenship Behaviors (OCBs)
300
The performance evaluation that only looks at results
What is Results
300
What are the three relative approaches to performance evaluation?
What is Ranking, Forced Distribution, Paired Comparison
300
What common rater error occurs when the rater uses only part of the rating system?
What is Central tendency/leniency/severity
400
Used to tell employees how to move from one rating to another
What is Developmental Performance management data
400
Contextual Performance includes deterring ____ and ____?
What is Organizational Cynicism and Counterproductive Behavior
400
The performance evaluation that judges employees relative to one another
What is Relative
400
What is the main con of using the relative method?
What is Competition between employees
400
What common rater error occurs when the rater compares employees to themselves or the rater compares employees to others when using absolute ratings
What is Similarity/Contrast
500
What company was featured in the video we watched talking about performance appraisal and what was the main point of how the culture was changing?
What is GE; the culture was too complicated, their new performance management was designed to simplify the culture
500
Companies with high levels of OCBs are more likely to have:
What is high productivity, high employee satisfaction, and a high level of customer service
500
What are the two absolute method approaches?
What is Graphic Rating Scale and Behaviorally Anchored Rating Scale (BARS)
500
What are the pros of using the relative performance evaluation method?
What is Clear succession planning, easy to develop and use, excellent administrative data
500
What rater error occurs when the rater remembers only the first or last behaviors of an employee?
What is Recency or Primacy
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