1. ________________ is a continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning performance with the strategic goals of the organization.
A. Strategic planning
B. Performance management
C. Reward system
D. Performance appraisal
What is B. Performance management
100
D. All of the above
What is A job description includes a summary of:
A. Job duties
B. Working conditions
C. Needed KSAs
D. All of the above
100
F. Detailed
What is What is 12. A good vision statement is all of the following EXCEPT:
E. Focused
F. Detailed
G. Inspiring
H. A statement of future aspirations
100
An online resource for generic job descriptions
What is
17. O*NET is:
A. An online resource for pay scale information
B. An online resource for job testing
C. An online resource for finding jobs
D. An online resource for generic job descriptions
100
A continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning performance with the strategic goals of the organization.
What is According to the text, performance management is …
200
B. Base pay
What is
2. _____________ focuses on positions and duties, rather than on an individual’s contribution.
A. Contingent pay
B. Base pay
C. Cost-of-living adjustments
D. Short-term incentives
200
All of the above
What is 8. Performance reviews should focus on:
A. What has been done and how (past)
B. What compensation may be received as a consequence (present)
C. Goals for the upcoming review period (future)
200
Provides a stretch goal
What is13. Which of the following is characteristic of a good vision statement?
A. Controversial
B. Free of a specific timeline to create flexibility
C. Long-lasting
D. Provides a stretch goal
200
D. All of the above
What is 18. Which of the following are primarily the responsibilities of the supervisor in terms of performance execution?
A. Regular performance feedback and coaching
B. Observation and documentation
C. Reinforcement
D. All of the above
E. B and C only
200
True
What is Performance management systems usually include measures of both behaviors (what an employee does) and results (outcomes of an employee's behavior).
300
D. A and C
What is Performance management systems should be thorough, meaning that:
A. All employees should be evaluated
B. An employee’s flaws should be discussed at length
C. The review should cover the entire review period
D. A and C
300
Knowledge, skills, and abilities
What is “KSA” in the text refers to what?
A. Knowledge, social skills, and aptitude
B. Knowledge, skills, and abilities
C. Knowledge, skills, and agility
D. Knowledge of situation and action
300
Base pay
What is 14. Pay that focuses on position and duties performed rather than on a specific individual’s contribution is called:
A. Base pay
B. Pay raises
C. Salary
D. Relational returns
300
B. Strategies
19. ___________________ are the descriptions of game plans to reach the stated objectives.
A. Mission statements
B. Strategies
C. Goals
D. Vision statements
What is are the three factors that allows some people to perform at higher levels than others?
400
A. open
What is 4. An ideal PM system is __________, which means that performance is evaluated and feedback is given on an ongoing basis, the appraisal meeting consists of two-way communication, and performance standards are clear.
A. open
B. standardized
C. ethical
D. specific
400
Allocate resources to provide the organization with a competitive advantage
What is 10. The main goal of the strategic planning process is to:
A. Write the mission statement to provide direction to the organization
B. Allocate resources to provide the organization with a competitive advantage
C. Form the foundation for the performance management process
D. None of the above
400
A. Base pay
What is Tangible returns include:
A. Base pay
B. Learning opportunities
C. Respect from coworkers
D. None of the above
400
opportunities
What is20. Characteristics of the external environment that can help the organization succeed are known as ______________________.
E. advantages
F. opportunities
G. good situations
H. expectant situations
500
B. Provide documentation
What is A purpose of a performance management system is to:
A. Get rid of poorly performing employees
B. Provide documentation
C. Increase profits
D. Give the HR department something to do
500
All of the above
What is 11. A good mission statement contains which of the following?
A. Statement of why the organization exists
B. Description of the organization’s customers
C. List of the organization’s products and services
D. All of the above
500
Understanding the organization’s mission and conducting job analysis
16. The two main steps in the prerequisites phase of performance management are:
A. Understanding the organization’s mission and conducting job analysis
B. Developing the organization’s mission and conducting job analysis
C. Conducting job analysis and writing a development plan
D. Understanding the organization’s mission and writing a development plan
500
A. Understanding the organization’s mission and conducting job analysis
What is 16. The two main steps in the prerequisites phase of performance management are:
A. Understanding the organization’s mission and conducting job analysis
B. Developing the organization’s mission and conducting job analysis
C. Conducting job analysis and writing a development plan
D. Understanding the organization’s mission and writing a development plan
500
• Brief
• Verifiable
• Bound by a timeline
• Current
• Focused
• Understandable
• Inspiring
• A stretch
What is 5. List the characteristics of a good vision statement.