True or False: Key accountabilities are broad areas of a job for which the employee is responsible for producing results.
100
True or False The basic components that appraisal forms should contain are employee information; accountabilities, objectives, and standards; competencies and indicators; major achievements and contributions; developmental achievements; developmental needs; plans and goals; stakeholder input; employee comments; and signatures.
True
100
True or False Selective retention is a tendency to remember only those pieces of information with which we already agree.
What is True?
100
What is To understand the extent to which a competency is present we measure _________.
A. indicators
B. performance standards
C. objectives
D. none of the above
What are A. indicators?
100
What is :List the components that must be present when describing a competency.
Definition of a competency
Description of specific behavioral indicators that can be observed when someone demonstrates a competency effectively
Description of specific behaviors that are likely to occur when someone doesn’t demonstrate a competency effectively (what a competency is not)
Suggestions for developing the competency
200
True or False
Good performance standards are related to the position, concrete, specific, measurable, practical to measure, meaningful, realistic, achievable, and reviewed regularly.
What is True.
200
The _______________ method of computing an overall score relies on the weights given to indicate the relative importance of each performance dimension measured to prevent personal bias from entering into the rating.
A. creative
B. mechanical
C. methodological
D. judgmental
What is creative?
200
Which of the following questions should a communication plan answer:
A. What is performance management?
B. How does performance management fit in our strategy?
C. What are my responsibilities?
D. All of the above
What is D. All of the above?
200
Who can be included as possible sources of performance information?
A. Supervisor
B. Peers
C. Subordinates
D. All of these
What is D. All of these?
200
What is the overall objective of a rater training program?
A. To ensure that raters will know what will happen to them if they make errors in evaluations
B. To provide raters with tools that will allow them to implement the performance management system effectively
C. To introduce raters to an overall view of performance management systems
D. To give raters an opportunity to network with other raters
What is B.? To provide raters with tools that will allow them to implement the performance management system effectively
300
A(n) _____________ is a yardstick used to evaluate how well employees have achieved each objective.
A. accountability
B. results statement
C. performance standard
D. none of the above
What is Performance Standard?
300
Training programs that explain the reasons for implementing performance management systems; how to observe, record, and measure performance; and how to use the appraisal form should ________________.
A. decrease intentional rating errors
B. decrease unintentional rating errors
C. A & B
D. none of the above
What is C. A & B
300
What is ________________ is the strategy used to gain support for a performance system that recommends creating documentation and making it available online.
A. Provide facts and conclusions
B. Put it in writing
C. Strike first
D. Say it and then say it again
What is B. Put it in writing?
300
What is An indicator is a behavior that suggests whether a particular competency is present.
What is True?
300
What are the two main strategies to obtain an overall performance score for an employee?
A. Judgmental and mechanical
B. Judgmental and objective
C. Subjective and objective
D. Mechanical and industrial
What is A. Judgmental and mechanical ?
400
In this type of comparative system, employees are apportioned according to an approximately normal distribution.
A. Simple rank order
B. Paired comparisons
C. Alternative rank order
D. Forced distribution
What is Forced distribution?
400
Which of the following are among the major components of an appraisal form?
A. Pay scale
B. Names of feedback suppliers
C. Developmental achievements
D. None of these
What is C. Developmental achievements
400
What is _______________ is the strategy used to gain support for a performance management system that recommends creating a positive attitude toward the new performance management system before any negative attitudes and rumors are created.
A. Provide facts and conclusions
B. Put it in writing
C. Strike first
D. Say it and then say it again
What is C. Strike first?
400
True or False The goal of rater error training is to increase rating accuracy by making raters aware of the errors they are likely to make intentionally.
What is F? The goal of rater error training is to increase rating accuracy by making raters aware of the errors they are likely to make unintentionally.
400
By and large, what is the cause of unintentional rating errors?
A. Discipline
B. Communication
C. Motivation
D. Cognitive bias
What is D. Cognitive bias?
500
What is ?
Related to the position
Concrete, specific, and measurable
Practical to measure
Meaningful
Realistic and achievable
Reviewed regularly
List the characteristics of good performance standards.
500
List the desired features of all appraisal forms.
The desired features of all appraisal forms are:
Simplicity
Relevance
Descriptiveness
Adaptability
Comprehensiveness
Definitional clarity
Communication
Time orientation
500
Which of the following is a type of bias that affects the effectiveness of a communication plan?
A. Selective participation
B. Selective exposure
C. Selective retention
D. B & C
What is D. B & C?
500
When an employee questions a judgmental issue, he/she is questioning what?
What is? When an employee questions a judgmental issue, he/she is questioning whether the performance evaluation was valid, that ratings reflect actual performance.
500
What is the purpose of pilot testing a new performance management system?
A. To identify employees who are resistant to the change
B. To identify problems with the system before it is implemented system-wide
C. To identify supervisors who are not able to rate employees properly
D. To identify subordinates who should be terminated immediately
What is? B. To identify problems with the system before it is implemented system-wide