GROUP 1
Describe 8 workplace etiquette/decorum
1.Personal appearance, attire (Modest, clean, well fitted clothes, shoes, name badge, ID hair and nails well groomed).
2. Avoid inappropriate accessories such as jewelry, excess make up, and colognes
3. Use appropriate and professional language - do not use dialect or offensive language
4. Speak at an appropriate volume
5. interact with others with respect and courtesy
6. Be punctual
7. Observe proper telephone etiquette- no personal calls , keep phone turned off, silent or vibrate
8. keep workplace clean and tidy
Explain how to use the Following body language to others.
Eye contact
Posture
Facial expression
Gestures
Eye Contact- no stare,
Posture- face the person and lean towards him/her to show interest.
Facial expression- smile and show interest
Gestures- natural and spontaneous. Should not draw away attention from that said, avoid flaring arms, wrinkling fingers, cracking knuckles, toying rings, and other jewelry.
As a nursing assistant how would you keep patient confidential information?
Explain 5 ways.
1. Do not repeat information given to you
2. Share information only to the nurse
3. Refer to the supervisor or nurse if any family member asks about patient
4. Never discuss information about patients in public places such as workplace, lunch rooms, hallway, or elevator
5. Never discuss patient information outside the health care facility
List three guidelines in relation to confidentiality and computer
You will require a password to access computer files
Do not share the password with anyone
Never leave a computer terminal unattended after you have logged on
Do not leave client information displayed on the screen where others may see it
Since you are responsible for giving patient care under the supervision. List 5 of your responsibilities in giving care.
1.Give assistance with proper patient care
2. Observe pt reporting feedback to the nurse
3. keep Patients safe
communicate with pts, families and other team members
Complete assignment in a timely manner
List 3 respsonsibilities to an employer
Do assignments trained to do
communicate courteously with others in the work environment
Be punctual
Neat and tidy apperance
Explain five responsibilities of employers to staff
Provide clean, safe and healthy environment
adequate training on work procedures
Provide an environment where diversity is valued, free of discrimination and harassment
Provide adequate compensation
Provide benefits such as health insurance, sick leave, ,maternity leave,disability insurance leave
List 6 reasons why ineffective listening occurs
Focusing on personal matters
Criticizing the speaker
information overload
External Noise
Explain 6 guidelines for dealing with clients complaints
Take him to a quiet or private place -be discrete
speak calmly and softly
show that you care and understand
collect and record facts
never argue with the clients, apologize for any error or misunderstandings
display a positive helpful feedback
Explain what are open questions and what are closed questions
Closed- used for getting specific information
checking accuracy of something asked for yes or no.
Open questions - allow the receiver to resspond in a variety of ways . To give more details they begin with how, why and in what ways?