$avings
How much money does the Apple One Perk save our customers?
6.95 monthly, or 83.40 annually
I am a bundle that has 3 services included. If you like Star Wars, Marvel, ABC shows, Cartoon Network, and sports, I'm your new favorite perk!
What is the Disney Bundle.
Chris walks in the store and is wanting to switch from AT&T to Verizon. He is an iPhone user. Quote the new plan and perks together.
Chris, with switching to Verizon, you qualify to add perks to your plan that are guaranteed to save you money on outside costs. With joining Verizon, I can get you Apple music, Apple TV, Apple Arcade, and iCloud all for $90 with auto pay! Don't worry, I'll help you get it all set up prior to you leaving!
How do you enroll customers into Apple Music and Apple One?
1. Open myVerizon app
2. Sign in
3. At the top it will say "set up your perks"
4. Click set up
5. DONE!!!
Sandy walks in the store asking for an account analysis. You see that she is in an iPhone(only device on account). She pays for apple music as a separate subscription as well as 50 GB of cloud storage. She is on Do More and is not enrolled in autopay. Pitch the new plans and perks.
Sandy, I see that you are on an older unlimited plan. I can switch your plan and with doing so, you can manage all your apple subscriptions through your Verizon Bill. For just $10 a month, you get Apple music, 50 GB Cloud Storage, the Apple Arcade, and Apple TV. If you enroll in autopay, it will save you $10 a month, so basically, you get all these subscriptions for the same price you were paying when you walked in the door. More bang for you buck!
How much money is the 3 TravelPassDays Perk saving you monthly?
What is $20 a month.
I offer many streaming services that you can pick and choose from each month. You can even choose more than one streaming service through this perk at a time! I also offer everything from Pelaton subscriptions to XBox game pass! Who am I?
What is +Play
Can Netflix customers keep their same logins when enrolling in the Perk
How do you enroll in the Disney Bundle?
1. Open myVerizon app
2. Sign in
3. click set up at the top
4. Enter the email address you will use for your Disney Bundle subscription and click Check email.
5. Then activate through disney+, then hulu, then ESPN+.
Pitch to me the Apple Plan, I have a phone and a watch.
Looking for Unlimited Plus because of the 50% off access for the watch, and the Apple One Perk all for a base cost of $95.
How many people can share Apple Music Family?
Up to 6 members.
All your data is safely stored away, using your Verizon ID. Share cloud services on multiple devices!
What is 2TB Cloud Storage.
How many perks does Verizon offer?
10 perks for now ;)
How do you enroll in the 100 GB Mobile Hotspot?
You are enrolled already when it is added to the plan. You just have to turn it on in the phone to start using it :)
I pay for the Walmart membership. Tell me how you are going to get me to add the perk through Verizon rather than paying Walmart myself.
1. saves you $2.95 a month
2. get a free paramount + membership
3. no delivery fees or minimum amount needed to order
4.exclusive deals
5. manage all subscriptions in one spot
What is included in the Walmart+ Perk and why should customers get it if they have/use it?
Walmart+ includes free delivery from your Walmart store and free shipping with no order minimum from Walmart.com, and a free paramount + subscription, member prices on fuel, and exclusive access to deals/events. Customers should get the Walmart+ Perk because it will save them a guaranteed $2.95 a month and some rather than registering through Walmart.
This bundle has is known for their original programming, as well as your favorite movies. These two services are 1st and 2nd place in terms of subscribers in the USA! Keep your logins, and save money!
What is Netflix & HBO Max.
What are 3 benefits of offering to help them set the perk up for our guests?
Acceptable answers include
Eases concerns for customer, making them more likely to say yes.
Better Customer Experience
Less Chargebacks
Less customers porting out long term
Jill comes in because she received the email about the additional charges added to her bill due to the plan she is on. She does not want to have those additional charges. She is on Get more and uses the Disney bundle and apple music that comes with it. She is not enrolled in autopay. She has a tablet on her account as well. What do you do?
Switch her to Unlimited Plus and add the Disney bundle as well Apple one and/or apple music family. Switching to plus, adding those two perks, and getting her enrolled in autopay, her monthly costs will be the exact same. Again, more bang for your buck!
Pitch to me the 2TB Cloud storage. I am paying $6.99 already a month for 600 GB of cloud storage. I have 3 lines on my account.
We can switch the 600 GB of Cloud storage to 2 TB for only $10 a month. With this perk, you can share the storage for up to 5 lines, so the other lines on the account can share the storage with you as well!
With the travel pass perk, when do the travel passes expire?
They expire 12 months after receiving them as a perk. You can store up to 36 days per year.
I offer access to a vast catalog of songs, albums, and playlists that can be streamed or downloaded for offline listening. Users can explore new music, listen to curated playlists, create their playlists, and enjoy a range of radio shows and stations. Who am I?
What is Apple Music Family.
A customer is on the fence about switching to Verizon because AT&T offers Direct TV. With Direct TV Sue watches her favorite show Lucifer. You find that the show is on Netflix. She pays $84.99 for directv currently. What do you do to get Sue to switch to Verizon?
Sue - we can definitely save you on your TV needs. You are paying quite a bit for TV service, but I can save you a lot with our streaming bundle. You will get Disney, Hulu, Netflix, Max, and Apple TV and still save around $50 compared to what you were spending with DirecTV. You can watch Lucifer through Netflix, and I will help all set up so you can leave today with a lower bill, and more TV than you had before!
Brandy comes in to upgrade her phone. She is on an old unlimited plan, has a tablet, a watch, her husband's phone, and her two kids phones. You ask her some discovery questions and find out she uses Netlix, HBO Max, Disney+, Hulu, Apple music and she needs hotspot for work. Pitch to me how you would position switching her plan and what perks you would add.
Looking for the use of Disney bundle perk, Netflix and HBO perk, apple music perk, and hotspot perk.
Customer is an avid tv watcher. Create your own Verizon streaming bundle and pitch it.
You qualify for our Streaming bundle. It sounds like you are paying for multiple subscriptions already, and we can help you with all of them! With this bundle you will get Netflix, Hulu, Disney, Max, and Apple TV! Don't worry, I'll help you get the billing set up correctly, because you are going to saving over $25 a month with this bundle. When we finish upgrading your phone, I will log in to those apps with you so you can save money and keep your same logins and watch progress.