Expectations
Vision, Mission, Values
Debriefs
Products
Services
100
Be at work on your scheduled days, during your scheduled time, be on time at start of your shift as well as lunches and breaks.
What is attendance?
100
We do what we _______ ______ _______ ______
What is say we will do?
100
Form of questions used to debrief a job.
What is a template?
100
Lid lifts up to allow water to disperse, this item is often run over by lawn mowers.
What is a bubbler pot?
100
A service that costs $98 and checks a clients pumps and drain tile system.
What is a PMA (preventative maintenance appointment)?
200
Review everyday and compare to paperwork received
What is trip sheet? (office duties)
200
to Make the world a better place
What is our Vision?
200
Completing a job based on the crew's paperwork and entering the payment.
What is debriefing?
200
Allows water to escape through slots so that it does not freeze the discharge line.
What is an Ice-guard?
200
When a client asks for us to come out and fix a crack we recently repaired for an $85 fee.
What is a Service Call?
300
Speak to client about anytime you are setting up a service call?
What is 85.00 fee?
300
We accomplish our mission with ___________, honesty and integrity. (fill in the blank)
What is passion?
300
When a crew chief calls to give details of the job completed and payment.
What is a phone debrief?
300
2011, 4013 or 6016.
What is a battery backup?
300
When we go out to a client's home after 3 times of servicing a product, we need to set this up.
What is a Site Inspection?
400
This is what needs to be set up anytime Client Services have attempted to collect payment from client but has been unsuccessful.
What is A/R Task?
400
We honor our Tribe with __________ and ______________ for all.
What is respect and consideration?
400
The job could not be done the day the crew went out and is now moved to another day.
What is a time job?
400
Installed on the interior or exterior of your home and allows water to run into the sump pump.
What is drain tile?
400
Going out to a client's home to quote and possibly install an item.
What is an Estimate and Do?
500
This should not be utilized at your desk during working hours, only when you are on break or lunch.
What is cell phone?
500
Doing the right thing for our _______________, __________, _____________ and ___________________.
What is Clients, Tribe, Partners and Community? (can be in any order)
500
REMINDER for D/T crews : Mon-Wed, Sat- 6:30am, Thurs-Fri 7:00 am
What is start time for Drain Tile crews for debriefing?
500
Contains a liner, primary pump, backup pump and discharge lines.
What is a Super-sump System?
500
When a PMT flushes the system with bleach through the cleanouts in a drain tile system.
What is an IOS Treatment (Iron Ochre System)?
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