Housing
Is a lease a legal document?
Yes
Noise complaint procedure
- empathize with the resident
- go to the apartment and listen to see if the noise is present. If so, determine if the noise is excessive. \
- make contact with the resident if there is excessive noise.
-Document accordingly (who made the complaint, whether there was noise, how contact with the other resident went.)
How to use a fire Extinguisher
P.A.S.S
Pull the pin and aim the nozzle, Squeeze the lever slowly, and Sweep from side to side
When to put in a maintenance request vs when to call emergency maintenance
examples
Which animal sleeps the most?
Koala
What are the three pillars of PSH?
- Housing First
-Harm Reduction
-Trauma-informed Care
First steps when a visitor comes in
have them remain in the vestibule and gather their information through the intercom or by talking to them at the vestibule.
warmly greet them, and get their first and last name.
Check both the “banned” and the “unwanted” lists to make sure that the visitor has visitation privileges.
If they are not banned, then check the PSH guest log in OneNote to verify that we have them in our system.
If they are banned or “unwanted,” let them know they are unable to visit. If they want to know why or appeal this ban, tell them they will need to discuss it with the PSH Program Manager or the PSH Property Manager contact information and give them their cards.
If you suspect someone is in a mental health crisis what questions should you ask to better assist them?
- Do you want help? or would you like to speak with anyone specific about this?
- offer solutions (go outside, smoke a cigarette, work on the puzzle)
- If SI or de-escalation occurs call 911/Co-responders
What are the steps to take before calling on-call? (ex: needing support around a visitor and resident altercation that's not extreme)
- Defuse the altercation to the best of your ability
- Ask for support from other PSH buildings if needed or talk through the next steps
-If police are contacted and there are any arrests send a text to the on-call phone so they are aware/document in the notes.
How many bones do sharks have?
Zero!
What are the risks that can cause residents to lose their housing?
- inebriated in common areas/ multiple lease vio, demands
-intentional property damage
- physical altercations
more examples insert here (_______)
what is the heat treatment for? How long does heat treatment go for? and at what temperature?
Steps:
- New move-ins/items that are donated must be logged into the heat treatment room
-Add resident items into a quadrant, document them on the tracking sheet, and start heat treatment for 6 hours. (140 deg)
if a medical emergency call services, ask the guest to clean up and provide supplies/ if not call maintenance if extreme, put up caution sign
An extreme incident happens near the property, what is the proper response to handling this?
- notify the leadership team through email or phone depending on the severity; DC, JN, EM, MZ, CR, MC, RG
-support residents who are aware/the common area/outside
-Document in the shift log
-take care of yourself as well
How many ribs are in a human body?
Twenty-four
Examples of how residents can maintain their housing?
-eviction prevention plan
-repayment plans
-obeying lease terms/visitor policies
-connecting with resources to maintain needs
What is the procedure for completing welfare checks during the week and on weekends?
Performed Monday-Friday by a leadership team member.
Weekends: If concerning situations arise call 911/on-call. If not attempt to make contact document and the leadership team will do WF Monday.
The fire alarm is going off for the whole building.
Contact 911 to report the information you have,
Evacuate residents out of the building to the far end of the parking lot.
Notify your supervisor during office hours and the on-call supervisor after hours.
Under what circumstances do we share surveillance with residents?
NEVER!
Which planet is the hottest in the solar system?
Venus
When is it appropriate to contact PMs for issues?
- recertifications
-rent
-apartment concerns
-key fobs
-building modifications
-contractors
Use your best judgment.. jk (;
- Support resident to fill out the incident report form send to PM,PRGM. (if resident falls on property must fill out your own report as well)
- document in the shift log
Someone is having a medical emergency with one solo work and when we have double coverage
- One RSS stays at the desk to manage the other residents/guests/doors
solo: call management for support
-other RSS goes up to assess, calls 911, stays with the resident, and informs management/on-call if needed.
- document and support one another with a break/self regulate after incident
A resident is trying to check in a guest after hours and they refuse to leave
- explain the visitor policy to both of them/show them the pamphlet
-ask them to leave and return during visitor hours/if they refuse inform them both this could lead to the resident putting housing at risk/visitor privileges
if they become escalated contact 911. (notify on-call is necessary/onsite management)
document in the shift log and visitor profile in the PSH log.
Which mammal has no vocal cords?
Giraffe