How We Work
The CS messaging tool Permit moved to after leaving Front.
Pylon
Permit describes itself as building this — not just software, not just services, but the foundation healthcare groups run on.
Infrastructure
Permit's culture note says every teammate should always be asking this four-word question.
How can it be faster?
New Permit teammates update their LinkedIn employer to this instead of 'Permit Health.'
Stealth Healthtech Startup
Permit has a referral bonus program. New teammates submit candidate referrals through this platform.
Ashby (jobs.ashbyhq.com referral form)
The CRM and single source of truth for all customer data at Permit Health.
HubSpot
Permit's two-word company focus as of February 2026.
Retention & Systems
This teammate started a beef jerky company called Carne Boys while working at Shopify.
James
Permit's exact Q2 2026 North Star ARGP target — to the dollar.
$6,275,000
Permit's values are used for four things: recognition, hiring, promotion — and this fourth one.
Decision-making
Permit uses this three-letter principle to explain why email templates exist instead of writing from scratch every time.
DRY — Don't Repeat Yourself
The operating metaphor for Permit's Q1 2026 theme: be as scalable and reliable as this type of software.
MacOS (a scalable operating system)
This teammate has a law degree but elected not to practice.
Sophia
The exact dollar amount of Permit's referral bonus for candidates
$1500 (recently updated!)
Permit hires for this — not y-intercept. In other words: aptitude and growth potential over past experience.
Slope
Permit prioritizes speed over perfection for this percentage of decisions.
90–95%
Permit's ARGP formula: number of groups multiplied by this.
Value of help provided to each group
This teammate is a licensed agriculturist with five rescued pets who run the house.
Pat
Name any three of Permit's five core values.
Clients First / Move with Urgency / Take Ownership / 1% Better Each Day / Obsess Over Talent
The 'Pick up trash' mental model goes by this alternate name — it means 100% ownership, no matter whose job it technically is.
100% Responsibility (or Take Ownership)
According to Permit's mental models, most decisions are described as this type of object that is used to control entry and exit — meaning they're easily reversible.
Two-way door
In Permit's marketplace model, this side is described as the 'hard part' — harder to replace than the other side.
Clients
This teammate had a New Year's resolution to dance for at least one minute every day.
Phil
The 'No Surprises Policy' uses this four-word metaphor for a problem you're sitting on but haven't raised yet.
Pebble in your shoe
Permit's '1% better' principle is based on the idea that small improvements do this over time.
Compound