personal characteristics
communications
recording and reporting
teamwork and leadership
Healthcare Profession
100
means being able to identify with and understand another person's feelings, situation, and motives
What is empathy
100
an individual who creates a message to convey information or an idea to another person
What is the sender
100
this is not allowed on a medical document to correct and error
What is white out
100

consists of many professionals, with different levels of education, ideas, background, and interests, working together to benefit the patient

What is teamwork

100
The ability to be tolerant, to be understanding, and to control your temper indicates ____.
What is patience
200
having the ability to say or do the kindest or most fitting thing in a difficult situation
What is tact
200

A resume is a tool to market your _____________ to potential employers?

What are skills, education, or work history.

200
The correct way to correct an error in the medical field
What is staight line through error, initials, and the word error
200
encourages the participation of all individuals in decisions that have to be made or problems that have to be solved
What is a democratic leader
200
Enjoying your work and displaying a positive attitude displays ____.
What is enthusiam
300
being prompt in reporting to work, and maintain a good attendance record. performing assigned tasks on time
What is dependability
300
involves the use of facial expressions, body language, gestures, eye contact, and touch
What is nonverbal comunication
300
Patient states I think I have a fever. What type of observation is this
What is subjective observation
300

this person within a department collects admission information, answers phone, obtain signed statements, store a patient’s valuables and receive payments on account. 

What is admitting clerk

300

Along with your job application and resume, you will sometimes be asked to write another document that expands on your traits or accomplishments more fully. What is this called?

What is cover letter.

400
the ability to begin or follow through with a task
What is self-motivation
400

Mr. Martin is a new patient. When his doctor talks to him, Mr. Martin looks down at the floor. What communication barrier MOST LIKELY would explain Mr. Martin's lack of eye contact?  

What is culture

400

These observations can be seen or measured.

What is objective observations

400
more of an informal type of leader. This leader believes in noninterference in the affairs. Strives for minimal rules
What is laissez- faire leader
400
Using good judgment in what you say and do and making sure that the patient’s rights are not violated demonstrates ____.
What is discretion
500

qualified and capable of performing a task

What is competence

500
the three main categories of barriers to communications.
What is physical, psychological, and cultural
500

the act that has established strict standards for maintaining confidentiality of patient health care records.  What does it stand for DAILY DOUBLE

What is HIPAA Health Insurance Portability and Accountability Act

500
This type of leader maintains total rule, makes all decisions
What is autocratic leader
500
shoe requirements for health care workers
What is closed toed and clean
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