General Etiquette
What is the polite way to greet someone you meet for the first time?
Handshake
What should you avoid doing while someone else is talking?
Interrupt
If you forget someone's name, what's the polite approach?
Ask Again
How should you handle sending an email to a large group of recipients?
Use BCC
What do you do with your napkin when you leave the table temporarily?
On Your Chair
What do you offer to do when you're visiting someone's home?
Help
What's the recommended way to address someone you've just met?
Mr./Ms. Last Name
How should you handle a disagreement in a group discussion?
Express your opinion and listen to other's respectfully
What's the recommended response time for replying to a professional email?
24 Hours
How do you pass dishes at a formal dinner?
Left to Right
What should you do when you enter a room with other people already present?
Acknowledge them
When should you silence your phone during a meeting?
Before It Starts
What's the right way to excuse yourself from a conversation?
Excuse me
How do you respond to an email with a long list of questions?
Point by Point
What should you do if you accidentally knock over a glass?
Apologize, Offer Help
What should you do if you accidentally bump into someone?
Apologize
How do you respond when someone compliments your work?
Thank you
When should you initiate a toast at a formal event?
The host does / through the host
What should you consider before sharing personal information online?
Safety / Privacy Settings
When is it appropriate to start eating during a formal dinner?
When Host Starts
What's the proper way to introduce two people to each other?
Introduce them both by name.
What's the best way to show you're actively listening during a conversation?
Eye Contact/Nodding
How do you introduce someone of higher status to someone of lower status?
Higher to Lower
What's the best practice for using emojis in professional emails?
Sparingly (not often)
What do you do when you're finished with your meal at a restaurant?
Request Bill / Place napkin and utensils on plate