Auto Coverage
This coverage pays for injuries and property damage you cause to others in an accident
What is liability coverage?
Coverage A protects this
What is the Dwelling?
What is Who, What, When and Outcome?
An insured calls requesting ID cards. What should you verify before sending them?
Verify their information and correct policy
This is another term for a policy change
What is an Endorsement?
An insured hits a deer while driving home. This coverage typically applies
What is comprehensive coverage?
Coverage C protects these items
What is Personal Property?
True or False: "Spoke with Insured. Handled it." is sufficient documentation
What is False?
An insured is upset about a rate increase. Before speculating, what should you do?
Review the policy and available information
An insured sells a vehicle. What information should be confirmed?
What is Sale date and vehicle information?
This coverage helps pay to repair your vehicle after hitting another car or object?
What is collision coverage?
A pipe bursts and damages a kitchen floor. Which coverages may apply?
What is Dwelling Coverage? (Subject to carrier)
A good note should include all of the actions already taken and..
What are Next Steps or Follow-Up Actions
An insured says, "My son moved back home." What should immediately come to mind?
Driver exposure and household members review
An insured buys a home and moves. What policy should also be reviewed?
What is Auto Policy?
An insured asks why their lender requires Comprehensive and Collision coverage. What is the most likely reason?
What is financial interest on the vehicle?
This common water loss is typically NOT covered under a standard homeowners policy
What is Flood Damage?
Why is documentation important?
It creates a record of conversations, decisions, and agency actions
An insured purchased a new vehicle yesterday. What is one key question to ask?
Has the vehicle been added to the policy?
A mortgage company sends updated information. What change may need to be processed?
What is Mortgagee Update?
An insured wants to remove Comprehensive and Collision from a financed vehicle. What should the CSR verify first?
What is a lienholder/lender requirement?
An insured wants to insure a valuable engagement ring? What might be recommended?
What is Scheduled Personal Property?
What is Detailed activity notes?
An insured asks, "Am I covered?" regarding a complex loss. What is generally the best CSR response?
Did this event actually happen? Do not guarantee coverage and review or refer the insured promptly
An insured removes a driver in the household. What important detail should be verified?
Whether the person still resides in the household or has regular access to vehicles.