April Updates
April's raffle contest
What is Spring Reset Challenge?
Goal for challenge
What is increased client retention?
Top 3 questions for intake before tour
What is -
1. How did hear about us?
2. Have you done an infrared sauna before?
3. What benefit are you most interested in?
Placement of shower mats before next guest
What is on floor? (as opposed to leaned against wall)
What we need before a guest starts their session (2)
What is payment & waiver?
What clients need to do to complete challenge
What is complete 8 sessions b/w 4/1 - 4/30?
Way to encourage clients enrolled
What is text "Spring enrollments" in axle bucket and offer to prebook sessions?
3 things clients should have before their tour starts
What is -
1. Filled out waiver
2. Water
3. Payment
Tracker to be filled out by the sales associate at the end of their shift
What is the performance tracker?
Promo code for clients who didn't come back after 1st session
What is IMBACK30?
Prize for challenge
What is entry into raffle for Unlimited Month?
Best practices for membership retention (3)
What is 1. Consistent follow-up, 2. Personal in-person rapport, and 3. Clear communication?
What to do when there are two tours happening at same time
What is communication b/w studio assistant and sales associate
Top 3 questions during closing conversation
what is
1. How do you feel?
2. What are you preferences?
3. How often do you want to come in?
Promo code for $30 off membership
What is MEMBER30?
Extra prize for challenge completion
What is BFT or Pure Barre free classes?
What to do on client's 8th session
What is place completion card in sauna and have them pick b/w Pure Barre or BFT classes?
Top 3 points to hit on tour
What is -
1. Complimentary towel service and $2 rental
2. Sauna controls, including the timer
3. Contrast therapy
Encouragement to partnerships that come in
What is post on social media?
Best method for communicating b/w team members about clients
What is contact log?
# of enrollments & completions to be considered successful
What are 40 enrollments / 20 completions?
What a client needs to do to get a $30 credit
What is refer a client that becomes a member?
The first thing you do when a guest comes in
What is greet the client by their name and introduce yourself?
Natalia's favorite clients (2)
Who is Andy & Bot?
Membership Flash Sale Winner
Who is Diego? :)