Scheduling 1
Max amount of appts on a Meeting route
What is 12
Times we can offer for timed appts
What are: 8-10 AM, 9-11 AM, 3-5 PM, and 4-6 PM
Something you MUST do after each phone call with a customer
What is leave notes
What you can press to pull up previous customer cards you have viewed
What is "history" tab
What is the technical name of the hashtag symbol
Octothorpe
Max amounts of timed appts on a Meeting route
What is 2
Max amount of distance between appts
What is 9 miles
Something you MUST do after adjusting any information on a customer card
What is press SAVE
T/F: Notes that do not directly affect the technician do not need to be marked "visible to tech" ...
What is False
What is the national animal of Scotland
Max amount of appts on a Regular route
What is 15
Where you click to toggle between different offices
What is: Bottom right "logged in as: " tab
The thing you fill out when a customer asks for a refund
What is a google refund form
The number in brackets next to the customer's first name
What is the customer I.D.
What does M&M stand for
Mars & Murrie
Max amount of timed appts on a regular route
What is 3
Farthest you can push out an appt without asking a manager
What is 2 weeks
Where you put notes about the specific bugs/areas the customer asks to specifically be serviced
What are appointment notes
If it is less than __ days until their next service and the customer calls in for a reservice, push their regular service up
What is 14 days
Which is the only NFL team to have a plant for a logo
The Saints
Earliest you can schedule an appt on a Meeting route
What is 10 AM
A free treatment in between regularly scheduled treatments
What is a reservice
The max amount of time you can set for a payment hold date
What is 50 days
Amount of days after regular service that customer must wait until they can get a reservice
What is 14 days
What is the most popular instrument in North Korea
The accordion