Linda
Have been waiting for 2 hours in the ER
What is having more staff on duty and shorter wait time?
is dealing with poor communication and is feeling misunderstood and rushed from the staff
what is offer to have a trained staff member guide the patient through their process and have follow ups with them
Is feeling like he is not seen/heard as his doctor or nurse does not even look up at him when he asks a question because they are too busy on the computer
What is teaching the staff how to balance technical skills and interpersonal presence OR practicing role playing scenarios to respond to patients respectfully.
Receives bad and disgusting food
What is a happy meal?
Cannot afford to make medical bills but have serious health issues
What is offer a financial planner in the hospital?
Is dealing with lack of follow up care after treatment at urgent care
What is reaching out to the patient first to check on them?
Staff not knocking before entering the room
What is having staff who respect all patients regardless of the situation?
Took off of work for an appointment and was told that the doctor was running an hour or so behind, and ended up cancelling the entire appointment
What is have automated alerts and real time updates from email or phone for cancellations or delays. Allow the patients to confirm, cancel, or reschedule their appointment or have it virtually on the same day.
`They over explained her condition, leaving him more confused than what he was before he came in.
What is giving an easy-to-read summary for a diagnosis, treatment, and medications or a visual for conditions that are complex
Peter receives conflicting advice and care from multiple specialists— all in the same visit. One of them had even altered his medication after one already did so.
What is consistent communication and follow-ups among care team?
Is being treated rudely and with disrespect by staff
What is having nurses who genuinely wants to be there and care about their patients?
Receives a $425 lab bill weeks later for a check-up he thought was fully covered, no one informed her that the lab was out-of-network.
What is clinics or hospitals should have to provide a clear estimate prior to the appointment and let the patient(s) know if a service is going to be billed separately
Didn't understand her medication instructions and ends up back in the hospital because language barriers
What is having a nurse sit down who knows the language and go over medication instructions?
Peter continues to ask for clarification of his care and treatment before getting discharged. As he leave he hears a couple nurses venting their frustrations about it as well as revealing information about his condition.
What is upholding HIPAA patient privacy and respect.
Bill got an MRI, but a week later he still hasn’t heard back. He called twice and was told “someone will get back to you.” He is now losing sleep over what his results may be.
What is being proactive in notifying patients in an effective, timely manner with results and next steps.
At her next visit, Tracey communicates to her doctor that she’s been feeling dizzy and tired for weeks. He tells her that it’s “probably just stress.” She was later diagnosed with anemia.
What is taking the time to understand the patients concerns?