Puppies
CAP
Petland-Origins
Canine Nutrition
Other Petland Pets
100
This is the #1 Reason a puppy (or any other pet) does or doesn't go home
What is THE PET COUNCELOR
100
CAP stands for this.
What is Customer Service Animal Care Presentation ?
100
Petland's Mission Statement.
What is (insert Mission Statement here)
100
You should ask every customer this Nutrition question.
What are you feeding your dog?
100
What 2 small animals does Petland generally carry that are not in the rodent family?
What is Ferrets and Bunnies
200
Where do our puppies come from?
What is the very best professional and hobby breeders, all appropriately inspected and documented with clean reports?
200
This is when you present at least 3 items to a customer that can enrich their pets life.
What is the 3 enhancements?
200
The founder of Petland.
Who is Ed Kunzelman?
200
What 3 ingredients should be avoided?
What is corn, wheat and soy?
200
This item should be used with every customer, every time, to make sure their pets' needs are met.
What is the 4 Basic Needs Sheet?
300
USDA inspection reports can be found here.
What is the resource kit?
300
DOUBLE JEOPARDY!!! This is the first thing a customer should hear from us? Bonus: What are 2 follow-up questions.
What is "Hi, Welcome to Petland!!!" B: What brings you in today? B: What kind of pets do you have? B: Other APPLICABLE open ended question.
300
Petland was founded in this city and state.
What is Chillicothe, Ohio?
300
This is the difference between "meat" and "meat meal".
What is "meat" is weighed wet and can be up to 70% moisture? Meat meal is weighed cooked (which means most of the moisture is removed).
300
What Four Basic Needs are covered on our customer handouts?
What is 1.) Behavioral 2.) Maintenance 3.) Environmental 4.) Nutritional
400
List the 7 steps to finding a puppy a home.
What is 1. Get the puppy out 2.Go to Socialization Area 3. I'll Check 4. Build Value 5. Overcome Objections 6. Close 7. Conclude
400
These are the 5 steps to Customer Service
What is 1. Greet 2. Determine Needs 3. Present 4. Close 5. Conclude
400
Petland pets make life ______ .
What is "better"?
400
The benefits of going to a grain-free diet are:
What is more nutritious, less shedding, less stool and feeding less.
400
There are only 2 small animals that Petland generally carries that are not in the rodent family?
What are Ferrets and Rabbits?
500
List 3 of the 6 closes per the CAP Handbook.
1.) If I can, then will you? 2.) Assume the sale 3.) Preferred Payment Option 4.) Ben Franklin close 5.) We take MasterCard, Visa, Discover and American Express. How do you want to pay for this today? 6.) Do you want to purchase this now?
500
List 3 questions you should ask when bagging fish.
What is (insert other acceptable questions here) SHOULD ALWAYS ASK: What kind of fish do you have at home? How big is your tank/how long have you had it? When was the last time you added fish/how many?
500
Petland founded was founded in this year.
What is 1967?
500
This is why dogs don't do well with heavily carb based diets.
What is dogs are preferential carnivores? (They can sustain on grain/plant based diets, but thrive on meat based diets)
500
Reptile UVB Light should be changed how often?
What is every 6 months.
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