PetSmart
What is the alias for PetSmart
Only Natural Pet
Can we direct members to deltadentalaz.com for a list of providers?
No, they should visit www.deltadentalaz.com/aon
Which plans have orthodontic coverage?
Silver and Gold
Can we look up benefits in RCST for PetSmart now?
Yes, by searching the group number or name and changing the As Of date to 1.1.2024
What other large group is coming to DDAZ starting 1.1.2024?
Swift
What is the group number for PetSmart?
07930
When can secret shopper calls begin?
September 25th
Do the plans have ortho takeover?
Silver and Gold do because they are non retention, they would follow the standard ortho takeover.
Is there a missing tooth clause?
No
Which is the only body part that is fully grown from birth?
What are the three plan option names?
Bronze, Silver, Gold
What are the open enrollment dates?
10.16-11.10
Do the benefits run on a calendar year or a benefit year?
Calendar year
Can we send ID cards to PetSmart members?
Yes
How many dots appear on a pair of dice?
42
What is the effective date for PetSmart?
1.1.2024
Can the member still create a member portal account to view claims and benefit information?
Yes
How many perio cleanings can a member have during their benefit year?
4
What phone number should PetSmart employees call for premium information?
888-481-0101
How many stripes are there on the US flag?
13
Can we talk to Alight Advocacy representatives about specific claim information?
No, unless they have an authorization to disclose form on file.
What is something different for the PetSmart calls vs other group calls?
Must advise in and out of network benefits.
Use the term alternate benefit.
The benefits are chosen through the AON Health Exchange.
What is the age limit for sealants?
18 and under
What health exchange does PetSmart go through to choose their benefits?
AON Health Exchange
How about what is a group of panda's called?
An embarrassment