Component Codes
CC 19
Front tires are generally called this?
Steer tire
vFSL
Which dashboard should SC's use most often?
PFM Inbound
This is what drivers will give you to look up their vehicle?
Unit # or VIN
Rear tires are also known as this?
Drive tire
What is the most important thing to keep in mind when handling a luxury or VPs car?
Uptime / downtime ; keep the repair moving
Which dashboard should m/rs's utilize?
Repair Management
What does YMM stand for?
Year Make Model
Component code for a drive/Rear tire?
CC 17
Tire size 215/75R15; what does the 215 indicate?
When handling T1W's what should you search in SF to find the assigned Service Providers?
PFM Rental Agents
Which role(s) should be utilizing the 'Active ROs with Indexed estimates?'
m/rs's
What are the two things we want to check before creating a new case?
Related cases (no duplicates) and PM info
Component code for a starter?
CC 32
Recap
If you run into a scenario where a T1W is not physically at the rental agent location, who should we contact?
The closest PTL shop
The Queue team works the 'Reactive RO ______ one - queue? What does the blank stand for?
Case
Which button in Salesforce begins the case creation process?
Work Planner
Comp Code for a wash?
When a tire case is finished, which queue should it be sent to?
Tire - Finished
Who is responsible for T1W breakdowns?
24/7
This team is responsible for working omni-channel and service hub requests?
Web team
What type of jobs should we be mindful of in the work planner screen?
PM jobs &/or safety recalls(campaigns)