Eligibility
This determines whether an employee has worked long enough to qualify for leave.
What is eligibility?
This state's PFML program began paying benefits in 2026.
What is Delaware?
A medical certification is commonly needed for this type of leave.
What is medical leave?
This is the first thing a specialist should review after receiving a new claim.
What is claim information/intake information?
This game activity requires participants to find an item in their home office.
What is a scavenger hunt?
For FMLA, employees must generally work at least this many hours in the prior 12 months.
What is 1,250 hours?
This state is known for having both medical and family leave entitlements under PFML.
What is Massachusetts?
This document helps verify wages or earnings when needed.
What are wage records/pay stubs/W-2 information?
This desk management activity helps specialists stay organized.
What is reviewing action items or pending work?
In "Two Truths and a Lie," participants provide this many statements.
What are three statements?
This term refers to the period used to evaluate wages for PFML eligibility.
What is the base period?
This state's PFML program is administered by Paid Leave Oregon.
What is Oregon?
This type of documentation may be needed to support bonding leave.
What is a birth certificate or proof of placement?
This should be documented after important claim actions.
What are claim notes?
This common virtual activity asks employees to share an object and its story.
What is Show and Tell?
True or False: Every state PFML program uses identical eligibility requirements.
What is False?
Name one state that requires reviewing wages when determining PFML eligibility.
What is any state PFML program that uses wage requirements?
When documents are missing, the claim usually remains in this status.
What is pending?
When information does not support approval, specialists should review all available information before doing this.
What is making a determination?
This team-building game uses a card filled with squares.
What is Bingo?
An employee who has not met eligibility requirements may still qualify later if this changes.
What is wages/hours/work history?
This is why specialists should never assume rules are the same between states.
What are state-specific laws and requirements?
Providing complete documentation quickly helps prevent this.
What are claim delays?
Good documentation helps other specialists understand this.
What happened on the claim?
Name one benefit of icebreakers in remote meetings.
What is increased participation, engagement, or comfort speaking?